[Hiring] Patient Support and Prescription Order Coordinator @SnappyCX

Role Description

We are seeking a detail-oriented Patient Support & Prescription Order Coordinator to handle patient communications and manage prescription order processing for a growing U.S. healthcare organization. In this role, you will work closely with patients and compounding pharmacies to ensure smooth, accurate, and timely order fulfillment.

Key Responsibilities

• Submit and track prescription orders to compounding pharmacies using LifeFile.
• Review patient details and prescription data to ensure 100% accuracy before submission.
• Communicate professionally with patients via phone, email, or chat regarding order statuses, updates, and administrative questions.
• Follow up directly with pharmacies to resolve missing information, delays, or order clarifications.
• Maintain strict confidentiality and adhere to all HIPAA guidelines while updating patient records.
• Collaborate with internal healthcare staff and learn the organization's proprietary platform.

Qualifications

• Hands-on experience submitting orders to compounding pharmacies via LifeFile (candidates with closely related compounding pharmacy order-processing experience may be considered).
• Direct experience working within the U.S. healthcare system and workflows.
• Excellent written and verbal English communication skills (Bilingual English/Spanish is a big plus!).
• Strong working knowledge of HIPAA compliance and medical data privacy.
• High attention to detail, strong computer literacy, and a reliable remote work setup (stable internet, computer, quiet workspace).