[Hiring] Patient Services Specialist @Scan.com

Role Description

As a Patient Services Specialist , you will be the stateside representative of our respective subsidiary/PC brand. Our team collaborates closely with both internal and external partners to ensure alignment and seamless processing of patient cases.

• Quality Assurance Checks
• Pattern Recognition / Discrepancy Flagging
• Offshore leadership
• Strong relationship development with internal cross-functional teams and market leads, relating to the assigned market
• Case communications with external partners (law firms, clinics, third-party companies)
• Identify patterns/discrepancies proactively to avoid reactive responses
• Ownership of metrics (phones, emails, QA/send, case updates) specific to the assigned market/brand
• Project ownership — development of processes, plan/time management of expected finish, ability to pivot as changes present themselves

Qualifications

• Working knowledge of HIPAA and other medical insurance regulations and terminology
• Previous experience working in electronic health/medical record systems
• Previous experience in MS Office products, especially Excel
• Ability to manage high-volume patient updates using multiple systems in a fast-paced environment
• Making calls to law firms for case updates and case manager emails
• Maintaining various files, logs, and medical records to ensure accuracy and completeness of information
• Interacting with attorneys and case managers via call and email regarding patient records and payment status

Requirements

• AI Requirements: You’re expected to be AI-Aware. You lead with subject matter expertise, but you're comfortable using AI for things like admin, documentation, or research so you can spend more time with patients—and you know where AI stops and human judgment has to take over.
• Tier 3 — For this role, you’re expected to be AI-Aware.
• One assessment principle across all tiers: we're testing judgment and adaptability, not whether you've memorized today's tools.

Benefits

• Salary range of $50,000 - $60,000
• Remote work environment
• Dedicated personal development budget
• Medical, vision, and dental coverage
• 28+ days of paid time off across PTO and wellbeing days
• Paid parental leave
• 401k retirement plan
• All the equipment you need to do your best work
• Inclusive, people-first policies designed by our team, for our team

Company Description

Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

• We are opposed to all forms of unlawful treatment and discrimination.
• Our ambition is for our team to be representative of society's diversity, and for every employee to feel respected and able to bring their best selves to work.