[Hiring] Patient Services Representative - Certified Medical Assistant @CHI Saint Joseph Medical Group

Role Description

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will:

• Expertly manage phone customer service.
• Distribute communications and handle patient information like demographics, insurance verification, and appointment scheduling.
• Process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.
• Communicate results, enter medication requests, and document in the Electronic Health Records within the scope of the MA role and per CHI Health and department protocols.
• Answer, screen, and process a high volume of incoming calls in a professional manner.
• Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines.
• Use independent knowledge within the scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
• Update patients on the status of their referrals or authorizations.
• Communicate to patients and internal and external ordering physicians' offices complex exam preparation instructions, including pre-procedure laboratory test requirements and other necessary preparations.
• Send out accurate and complete communication to physicians or other healthcare providers.

Qualifications

• High School Graduate General Studies and Experience with computer systems, including web-based applications, upon hire.
• High School GED General Studies and Experience with computer systems, including web-based applications, upon hire.
• 1-3 years Minimum of two (2) years experience in a patient-focused healthcare environment OR high volume multichannel contact center, upon hire.
• Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (as determined by CHI Health), upon hire.
• Certified Medical Assistant AAMA, upon hire.
• Certified Clinical Medical Assistant, upon hire.
• Certified Medical Assistant AMCA, upon hire.
• Certified Medical Assistant NHA, upon hire.
• National Certified Medical Assistant NCCT, upon hire.
• Registered Medical Assistant, upon hire.
• National Registered/Certified Medical Assistant NAHP, upon hire.
• Registered Medical Assistant AMT, upon hire.
• Basic Life Support - CPR, upon hire.