[Hiring] Patient Services Representative, Billing @AOTI

Role Description

The Patient Services Representative, Billing will be responsible for:

• Building paper bills for mailing and fax submission and electronic submission via portal and clearinghouse for all insurances and third-party billers.
• Partnering with the prior authorization and collections departments to maximize company revenue.

Qualifications

• High School diploma or equivalent required, Bachelor's in related field preferred.
• At least 3 years of medical office/provider/billing/collections work experience with insurance procedures.
• Excellent communication skills, both written and verbal.
• Proficiency with computer, internet, and Microsoft Office (Outlook, Word, and Excel).
• Experience with multiple payor portals is a plus.
• Problem-solving skills: identifies and resolves problems efficiently, gathers and analyzes information, develops solutions, and uses reason.

Requirements

• Generate paper bills via PDF for mail/fax submission to insurance.
• Enter electronic bills via insurance/clearinghouse portal where applicable.
• Analyze documentation on file to ensure proper billing; eligibility, authorization, service rendered, etc.
• Ensure billing meets regulatory and insurance requirements for proper billing.
• Submit corrected claims to fix errors and in response to insurance denials.
• Recognize, flag, and resolve payor issues as they arise.
• Strong attention to detail is required to ensure accurate billing.
• Demonstrate an understanding of patient confidentiality to protect the patient and corporation.
• Assist and communicate with all departments to help increase efficiency and accuracy.
• Respond in a timely manner to all inquiries from customers, sales reps, and co-workers.
• Answer and appropriately route all incoming company calls.
• Record and relay phone messages to appropriate parties.
• Perform technical and customer support, as needed.
• Perform all necessary administration tasks when necessary.
• Maintain accurate data in third-party billing and in-house ERP systems.
• Future cross-training in authorizations and collections.
• Perform other duties as assigned.

Benefits

• Full benefits with a company-sponsored stipend.
• 401(k) with company match.
• Company-paid Basic Life, AD&D, Short-Term, and Long-Term Disability Insurance.
• 11 Paid Holidays + 2 Floating Holidays.
• Paid Vacation and Sick Time.
• Paid Volunteer Time Off to give back to your community.
• Employee Referral Bonuses.
• Corporate discounts.