[Hiring] Patient Services Representative @CommonSpirit Health

Role Description

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

• Expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling.
• Process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.
• Possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency.
• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• Train and handle onboarding of new members to departmental standard operating processes, explanation of available services, tools, resources, and availability of providers.
• Update patients of the status of their referral or authorizations.
• Answer, screen, and process a high volume of incoming calls in a professional manner.
• Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines.
• Use independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.

Requirements

• Must reside in Arizona or Nevada.
• High School Graduate or satisfactory completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program.
• Minimum of two (2) years experience in a patient-focused healthcare environment.
• Experience in a high volume multichannel contact center.
• Experience with computer systems, including office Windows-based programs and web-based applications.

Preferred

• Certified Medical Assistant AAMA, upon hire.