[Hiring] Patient Services Rep @Dignity Health Medical Group

Role Description

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

• Expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling.
• Process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.
• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• Assist new members with introduction to and explanation of available services, processes, and availability of providers.
• Update patients on the status of their referral or authorizations.
• Answer, screen, and process a high volume of incoming calls in a professional manner.
• Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines.
• Use independent knowledge within the scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
• Communicate to patients and internal and external ordering physicians' offices complex exam preparation instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparation instructions.

Qualifications

• Must reside in Arizona or Nevada.
• High School Graduate or High School GED and Experience with computer systems, including web-based applications.

Requirements

• 1 year of higher education, some college, and Experience in a patient-focused healthcare environment.
• 1 year experience in a high volume multichannel contact center.