[Hiring] Patient Services Associate @Pediatrix

Role Description

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by:

• Greeting and providing check-in prior to an appointment
• Collecting payments
• Communicating about waiting times
• Supporting check-out activities

PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification, and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff to deliver high-quality care to every patient, every day.

Qualifications

• High school diploma or general education degree (GED) or equivalent combination of education and experience. Healthcare experience preferred.
• 2-3 years recent experience in a related position in a medical office setting preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred.
• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.
• Ability to work on multiple projects at one time.
• Ability to work as a team player.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work in a high-stress environment.

Requirements

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide visit summaries or referrals as needed.
• Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high-volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.
• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre-authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time of service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.
• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning, and indexing documents into the patient’s medical record.
• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Benefits

• Comprehensive benefits in a vast array of plans that fit your life and lifestyle.
• Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, and HSAs.
• 401k plan and Employee Stock Purchase Program.
• Some benefits are provided at no cost, while others require a cost share between employees and the company.
• Voluntary plans available for selection with convenient payroll deductions.