[Hiring] Patient Scheduling & Referral Coordinator @Winning Assistants

Role Description

• Answer incoming patient calls professionally and promptly
• Return missed calls and voicemails in a timely manner
• Address patient inquiries and route urgent concerns appropriately
• Schedule, confirm, and reschedule patient appointments
• Manage provider calendars efficiently
• Conduct follow-up “re-spark” calls to encourage rescheduling
• Process incoming and outgoing patient referrals
• Coordinate with providers, specialists, and insurance companies
• Verify patient insurance eligibility and benefits
• Confirm coverage details prior to appointments
• Assist with medical billing tasks
• Support claim processing and coding accuracy
• Maintain accurate patient records in Practice Fusion
• Perform data entry and documentation tasks

Qualifications

• At least 1 year of experience as a Medical Virtual Assistant, Medical Receptionist, or Healthcare Administrator
• Clinical or medical background highly preferred
• Experience using Practice Fusion EMR strongly preferred
• Knowledge of medical terminology, insurance verification, and referrals
• Familiarity with medical billing and coding processes
• Strong phone communication and customer service skills
• Highly organized, reliable, and detail-oriented
• Ability to multitask in a fast-paced healthcare environment
• Strong responsiveness and follow-through

Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.