[Hiring] Patient Scheduler II @Essentia Health

Role Description

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Responsibilities include:

• Patient identification, registration, and scheduling.
• After visit summaries with estimates, patient checkout, and appointment and procedure scheduling.
• Obtaining required signatures and documents from patients.
• Supporting a variety of Population Management, Chronic Disease Management, and ACO initiatives through patient registry and outbound calling.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinating the scheduling of services for patients including ancillary and procedure scheduling.
• Handling incoming calls, follow-up and referral work queues, and ticket scheduling.
• Proficiently and accurately entering data into the permanent electronic health record while talking with patients.
• Working as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.
• Other clerical duties as assigned.

Qualifications

• 1 year of clinical healthcare experience
• OR 1 year experience as a Patient Scheduler I
• OR 1 year experience in a contact/call center

Requirements

• FTE: 1
• Possible Remote/Hybrid Option: Remote
• Shift Rotation: Day Rotation (United States of America)
• Shift Start Time: Day
• Shift End Time: Evening
• Weekends: No
• Holidays: No
• Call Obligation: No
• Union: Union Posting Deadline

Benefits

• Medical, dental, vision, life, and disability insurance.
• Supplemental options to fit your needs.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling and generous time off.
• Wellness resources focused on physical, mental, and emotional health.