[Hiring] Patient Scheduler @CU Medicine

Role Description

We are seeking 2 highly motivated Patient Schedulers to join our Cardiothoracic Surgery or GI Tumor and Endocrine Surgery team. This job can be performed 100% remotely. Preference may be given to applicants residing in Colorado, but out of state candidates will be considered.

The Patient Scheduler will under minimal supervision, perform a broad range of clinical scheduling duties across multiple Denver metro clinic locations including:

• Answering phones and appropriately directing calls
• Registering new patients
• Creating referrals
• Scheduling clinic appointments
• Requesting and uploading medical records
• Managing provider clinic templates
• Assisting with various insurance-related activities such as referral and coverage verification
• Managing data entry of demographic information
• Reviewing work queues
• Managing EPIC in-basket messaging pools
• Performing other miscellaneous duties as assigned

The Patient Scheduler will:

• Maintain the front office functions, including managing inbound telephone calls, assisting callers &/or taking messages when necessary
• Manage referral work queues, EPIC inbasket messages, online patient scheduling requests, and provider clinic templates
• Schedule patient appointments in EPIC
• Verify and update patient demographic and primary care provider information in EPIC
• Coordinate and obtain referrals and referral authorizations for clinic appointments
• Retrieve medical records and other medical information
• Review appropriate reports and work queues for scheduling accuracy
• Manage incoming faxes and route appropriately
• Follow HIPAA guidelines at all times while handling sensitive situations involving patients and constituents to ensure confidentiality
• Attend meetings to facilitate communication of key information regarding patient scheduling or other activities related to the accomplishment of the Division’s clinical activities
• Provide cross-coverage as required for other patient scheduling roles
• Perform other duties and contribute towards any ongoing staff projects as assigned

Qualifications

• High school diploma or equivalent
• Minimum of 2 years’ experience in a health-care setting including exposure to complex patient scheduling in an electronic medical record system
• Bachelor’s degree &/or EPIC experience is highly preferred
• Expertise with various computer programs including all MS Office Suite applications
• High level verbal and written communication in conjunction with professional telephone etiquette
• Superior editing and writing abilities suitable for academic standards
• Exceptional customer service skills with the ability to maintain a positive attitude at all times
• Flexibility and capability of handling multiple and shifting priorities
• Ability to handle sensitive information in a confidential manner
• Excellent interpersonal skills and ability to maintain positive working relationships
• Broad knowledge of medical practice front office operations and medical terminology
• Familiarity with insurance plans, ICD-10/CPT coding and prior authorization requirements for procedures and tests is a plus

Requirements

• All applications MUST be submitted via our website
• You may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation
• You will not be penalized for redacting or removing this information

Benefits

• Generous leave
• Health plans
• Retirement contributions
• Total compensation beyond the number on your paycheck