[Hiring] Patient Relations Specialist @Air Methods

Role Description

The Patient Relations Specialist is responsible for patient collections when the financial responsibility falls on the patient, making financial arrangements and informing patients of all coverage options, such as Government programs or Financial CARE. Ensures reimbursement to Air Methods from patients or other responsible parties and assists patients in understanding their healthcare insurance coverage and any patient liability. Makes final determinations on collectability and balances.

• Manage incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys; complete conference calls and/or transfer calls to the appropriate department, if necessary.
• Review and resolve accounts where the patient is uninsured, there is any residual patient financial responsibility after insurance, and accounts which require additional investigation and special handling.
• Provide information to patients or other responsible parties about coverage details and payment options; take payment, if necessary.
• Thoroughly review, document, and resolve patients’ or responsible parties’ communications.
• Accurately perform skip tracing to ensure best contact.
• Work cross-functionally to complete multiple department assignments.
• Assist in remedial training and cross-functional efforts.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED); and three to four years’ related experience and/or training; or equivalent combination of education and experience.
• 4-5 years’ experience in healthcare billing/collections field; preferred.
• Knowledge of all Government, Commercial and Private payers; required.
• 2 years’ experience in high dollar collection and financial debt counseling; preferred.
• Previous Dialer experience; required.
• Excellent written and verbal communication skills.
• Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines.
• Advanced customer service and phone skills.
• Strong ability to balance compassionate and empathetic customer service with the goal of account resolution.
• Excellent problem-solving and strong ability to complete complex claim analysis.
• Strong ability to understand business processes and make decisions.
• Bilingual in English and Spanish; preferred.
• Intermediate with Microsoft Office, including Word, Excel and Outlook.

Requirements

• Regular scheduled attendance.
• Indicate the percentage of time spent traveling - 0%.
• Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position.
• All employees must follow Air Methods’ employment practices and policies.

Benefits

• For more information on our industry-leading benefits, please visit our benefits page here.