[Hiring] Patient Registration Manager @ACCESS TELECARE

Role Description

We are seeking a dynamic Patient Registration Manager to lead our patient registration function within a fast-paced telehealth environment. Reporting to the Director of Billing, this role is responsible for overseeing day-to-day registration operations, ensuring accuracy, efficiency, and full compliance with regulatory standards.

This leader will play a critical role in maintaining the integrity of patient data while delivering a seamless onboarding experience for patients accessing telehealth services. The ideal candidate brings a strong operational mindset, a commitment to process excellence, and the ability to lead and develop high-performing teams in a rapidly evolving healthcare setting.

What You'll Do

• Supervise daily operations of the patient registration team, including accurate patient information and insurance data entry into billing system, coverage verification and performance management.
• Develop, implement, and continuously improve standard operating procedures for patient intake and registration.
• Ensure registration workflows align with HIPAA regulations and company privacy standards.
• Collaborate with IT, clinical, and customer service teams to streamline registration processes and resolve workflow issues.
• Monitor and report on key performance indicators (KPIs) and registration metrics to identify opportunities for improvement.
• Train and support registration staff in using EHR systems, CRM tools, and telehealth platforms.
• Stay current on healthcare compliance, telehealth regulations, and best practices in patient data management.
• Manage offshore team performance to ensure consistent operations and look for opportunities to expand workflows to the offshore counterparts.
• Deliver timely performance evaluations and feedback to drive employee development and accountability.
• Provides direct supervision of staff, including assignment of work tasks, coaching and general performance management.
• Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth.
• Administers progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy.
• Conducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement.
• Manages payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions.
• Other duties as assigned.

Qualifications

• Bachelor's Degree in a related field preferred.
• Minimum 5 years of experience in healthcare registration, patient services, or operations, with at least 2 years in a leadership role.
• In lieu of a Bachelor’s Degree, a combination of relevant education and experience may be accepted. Experience must include at least 5 years’ progressive leadership roles in Revenue Cycle required.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency with electronic health records (EHR), CRM platforms, and Microsoft Office Suite.
• Solid understanding of end to end revenue cycle process.
• Previous experience developing workflows.
• Knowledge of medical terminology, anatomy, and physiology.
• Must also have a focus on regulatory and billing requirements.
• Ability to maintain confidentiality.
• Strong understanding of HIPAA, patient privacy regulations, and telehealth workflows.
• Negotiation skills to effectively deal with patients, finances, and securing payments.
• Understanding of state and federal employment regulations.
• Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments.
• Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems.
• Use of analytical tools (excel, pivot table, tableau, etc.) to problem solve and create solutions for revenue cycle workflows, billing, and payment issues.
• Ability to work effectively under deadlines and self-manage multiple projects simultaneously.
• Strong analytical, organizational, and time management skills.
• Experience managing offshore employees.
• Ability to thrive in high growth, fast-paced organization and 100% Remote based environment.
• Must be able to remain in a stationary position 50% of the time.
• Occasional travel for meetings and collaboration.

Benefits

• 100% Remote Work.
• Health Insurance (Medical, Dental, Vision).
• Comprehensive benefits — health, dental, vision, life, and 401(k).
• Flexible vacation and wellness days — we value performance and balance.
• Culture of ownership, transparency, and results — where the best ideas rise.
• Directly impact patient access nationwide.