[Hiring] Patient Referral Specialist @Sanitas

Role Description

The Care Orchestration Specialist is responsible for coordinating follow-up care or resources for patients seen in the facility. This Care Orchestration is completed through utilization of internal software and outgoing telephonic communication to a variety of community partners. They will have exceptional commitment to communicating with both the patient and the follow-up entity as this is an integral part of the service provided by all Crucial Care facilities. Additionally, the CES will proactively fill gaps in services or resources, as discovered, in real time to get the patients to the right place. Crucial Care specializes in coordinating care for patients so that they can avoid using Hospital Resources. This position is a key part of that function and has an integral role in the performance of the facility.

• Communicate with patients and community partners to secure the needed follow-up care and/or resources for patients.
• Address patient and provider needs by problem solving, clarifying information, and routing challenges to the appropriate resource.
• Timely completion of Care Orchestration requests, ensuring follow-up care is scheduled to occur on or before the date determined by the treating Provider.
• Maintain complete and accurate documentation for both inbound calls and Care Orchestration progress.
• Adding and updating resources, and resource information, to Pathfinder.
• Provide exceptional customer service while managing telephonic inquiries from Crucial Care patients and community partners.
• Utilize designated scripting, protocols, and software.
• Manage PHI in accordance with all applicable HIPAA rules and regulations.
• Adhere to organizational values.
• Positively and respectfully communicate with team members.
• Effectively communicate with Facility teams via phone and electronic messaging.
• Communicate with patients on a variety of platforms such as phone, text, email, etc.
• Share consistent, accurate and correct information with our patients using internal resources such as Pathfinder, our Wiki, and Scan Stat, Solv, etc.
• Follow the information security policies and management system, contribute to their effectiveness, and actively report on their performance.

Qualifications

• High School Diploma or GED.
• 1-2 Years’ experience as a Referral Coordinator or Scheduler in Healthcare Related Industry.
• Excellent verbal communication, problem solving, and Customer Service skills required.
• Ability to prioritize tasks.
• Ability to manage changing priorities.
• Attentive to details, Computer skills, demonstrated ability to follow written procedures.
• Independent decision making.
• Interaction with others using professionalism and tact.
• Advanced English is required.
• Spanish and Creole are preferred.

Requirements

• This position does not currently have supervisory responsibilities.
• This position does not currently have financial responsibilities.
• This position does not currently have budget responsibilities.
• This position does not currently require travel.

Benefits

• Bending: 1-33% (Occasional).
• Lift/Carry up to 25lbs: 1-33% (Occasional).
• Listening, Near Acuity, Repetitive hand/wrist work: 67-100% (Constant).
• Sitting, Speaking: 67-100% (Constant).
• Standing, Twisting: 1-33% (Occasional).
• Use of computer, keyboard, mouse: 67-100% (Constant).

Environmental Conditions

• General office environment including independent work and interaction with customers: 67-100% (Constant).
• Teamwork: 67-100% (Constant).