[Hiring] Patient Recruitment Specialist @UniTriTeam

Role Description

The Patient Recruitment Specialist is responsible for identifying, qualifying, educating, and scheduling potential clinical trial participants for Central Nervous System (CNS) clinical research studies. This role requires a recruiter who understands psychiatric and neurological indications, can build trust with prospective participants, effectively overcome objections, and accurately assess eligibility using study-specific prescreening criteria. Success in this position requires exceptional phone skills, empathy, attention to detail, strong organization, and the ability to thrive in a metrics-driven environment.

Primary Responsibilities

• Conduct outbound and inbound phone calls with prospective study participants.
• Respond promptly to web inquiries, referrals, and marketing-generated leads.
• Perform detailed prescreening interviews using approved study criteria.
• Educate potential participants on clinical research and study expectations.
• Build rapport and establish trust with individuals seeking treatment options.
• Schedule qualified participants for screening visits with the research site.
• Document all patient interactions accurately within the site's recruitment systems and CTMS/CRM.
• Maintain consistent follow-up with interested participants until disposition.
• Ensure all patient communications comply with sponsor, IRB, HIPAA, and site requirements.
• Collaborate closely with Clinical Research Coordinators and site staff regarding scheduling and participant status.
• Maintain daily productivity and quality metrics.
• Participate in team meetings, coaching sessions, and ongoing training.
• Continuously identify opportunities to improve recruitment conversion rates and patient experience.

Therapeutic Area Experience Preferred

• Major Depressive Disorder (MDD)
• Treatment-Resistant Depression (TRD)
• Generalized Anxiety Disorder (GAD)
• Bipolar Disorder
• Migraine
• Post-Traumatic Stress Disorder (PTSD)
• Alzheimer's Disease
• Other psychiatric or neurological clinical research studies

Performance Expectations

• 60+ outbound/inbound patient calls per day
• 8–10 qualified patient appointments scheduled per week
• Timely follow-up on all assigned leads
• Accurate documentation completed same day
• High patient satisfaction through compassionate communication
• Strong attendance and schedule adherence

Required Qualifications

• Minimum 2 years of patient recruitment experience in clinical research
• Previous experience recruiting for CNS clinical trials strongly preferred
• Strong understanding of psychiatric and neurological terminology
• Excellent verbal and written communication skills
• Professional, empathetic phone presence
• Strong organizational and time management skills
• Comfortable working toward daily and weekly performance metrics
• Ability to manage multiple studies simultaneously
• High attention to detail
• Reliable high-speed internet and distraction-free home office

Preferred Qualifications

• Experience with CTMS, CRMs, or patient recruitment platforms
• Experience using electronic prescreening questionnaires
• Knowledge of HIPAA and GCP principles
• Experience supporting multi-study recruitment pipelines
• Spanish-speaking candidates are a plus

Success in This Role

The ideal candidate genuinely enjoys speaking with people, communicates with empathy and professionalism, and is motivated by helping patients access innovative treatment options through clinical research. They are organized, dependable, metrics-driven, and capable of balancing efficiency with exceptional patient care.

Why Join UniTriTeam?

At UniTriTeam, we believe great patient recruitment changes lives. You'll work alongside an experienced global clinical research team dedicated to helping research sites enroll studies faster while delivering an outstanding experience for every participant. You'll receive ongoing coaching, structured processes, and the opportunity to make a meaningful impact on advancing treatments for patients living with CNS disorders.