[Hiring] Patient Placement Specialist @Intermountain Health

Role Description

The Patient Placement Specialist serves as the first point of contact for the Patient Placement department. This role works closely with the House Supervisor and Patient Flow Nurse to facilitate patient flow and maintain efficient throughput within the hospital.

• Serves as the primary contact for all bed requests from all portals of entry.
• Communicates complex clinical knowledge regarding admission status and bed availability with facilities, physicians, nurses, and other clinical personnel in an appropriate and timely manner.
• Makes appropriate bed assignments in Teletracking for all routine bed requests using the patient placement matrix.
• Prioritizes bed assignments based on urgency of request.
• Monitors Teletracking for bed requests, bed availability, and anticipated and confirmed discharges.
• Monitors lengthy or outstanding inpatient bed requests to cancel or update admission requests.
• Answers phone calls and communicates and/or escalates complicated placements and phone calls to the Patient Flow nurse.
• Works with the Patient Flow nurse to process direct admissions and out of network admits.
• Reviews Emergency department volume and surgery schedule to track patient status changes and estimated arrivals.
• Learns new systems and multi-tasks in difficult situations.

Qualifications

• Demonstrated experience working in customer service.
• Demonstrated experience in the medical field.
• Demonstrated strong communication, customer service, and organizational skills.
• Demonstrated ability to set priorities and problem solve, independently.
• Demonstrated ability to handle stressful situations with resolute demeanor.
• Demonstrated ability to function well in a team environment.
• Demonstrated motivated and self-directed.

Requirements

• Medical terminology background.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Company Description

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.