[Hiring] Patient Outreach Specialist @Winning Assistants

Role Description

We are seeking a compassionate, organized, and proactive Patient Outreach Specialist to join the remote scheduling and patient access team. In this patient-facing role, you will help patients move efficiently from an initial inquiry, referral, or prescription to a scheduled appointment at the appropriate clinic.

• Communicate with patients through phone, email, chat, and text.
• Coordinate with physician offices and internal healthcare teams to ensure required information and documentation are complete.
• Create a positive patient experience by making the scheduling process clear, efficient, and supportive.

Qualifications

• Relevant experience in healthcare, patient scheduling, patient access, customer service, call center operations, sales, or another patient-facing role.
• Experience handling inbound and/or outbound calls.
• Excellent verbal and written communication skills.
• Strong listening skills and ability to understand patient needs, concerns, urgency, and scheduling barriers.
• Compassionate, patient, and professional communication style.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple patient cases, communications, follow-ups, and deadlines simultaneously.
• Knowledge of HIPAA requirements and commitment to protecting confidential patient information.

Requirements

• Must be proficient in speaking and writing clear, professional English.
• Must have relevant healthcare, administrative, customer service, or patient-facing work experience.
• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available for video meetings with camera on when required.
• Must maintain HIPAA-compliant work practices and patient confidentiality at all times.
• Must not have concurrent employment during scheduled working hours.
• Must be available for the required 40-hour workweek.

Benefits

• Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request.
• HIPAA & Cybersecurity Training + Certification (Provided).
• Top 1% VA Performance Training.
• Client-Approved U.S. Holidays.
• Client-Approved Paid or Unpaid Time Off.
• Access to Tools & Resources.
• Optional Performance-Based Incentives.