[Hiring] Patient Outreach Specialist @Inside Out Hiring

Role Description

We are growing and looking for a dependable, organized, and upbeat Patient Outreach Specialist to join our team!

In this role, you’ll be the friendly, encouraging voice guiding our patients and clients through their pre-assessment process. The primary focus of this position is:

• Reviewing patient-submitted photos against specific quality standards.
• Conducting warm, proactive follow-ups to ensure everything is accurate and submitted on time.

If you have a positive, approachable personality—the kind of warmth where people can "feel you smiling over the phone"—and an eagle eye for detail, we would love to meet you!

Key Responsibilities

• Proactive Patient Communication: Reach out to patients and clients via phone, text, and email to guide them through photo submission requirements for upcoming assessments.
• Photo Quality Review: Carefully review incoming photos against specific quality and accuracy criteria to ensure they meet clinical standards.
• Friendly & Persistent Follow-Up: Clearly explain resubmission needs to patients when photos don't meet standards, maintaining a warm and persistent approach until all correct materials are received.
• Organization & Tracking: Manage multiple patient files simultaneously, keeping detailed records of outreach, follow-ups, and status updates.
• Team Collaboration: Work closely with the broader team to help reach department goals and ensure a seamless experience for every patient.
• Ad-Hoc Support: Assist with additional detail-oriented operational tasks as needed.

Qualifications

• Warm & Clear Communicator: Excellent verbal and written communication skills across phone, text, and email, with a high level of patience and empathy.
• Exceptional Attention to Detail: A strong eye for spotting small differences, inconsistencies, or quality issues in visual submissions.
• Persistence & Dependability: Driven to follow through on tasks and follow-ups consistently without losing momentum or positivity.
• Strong Organizational Skills: Ability to prioritize, manage time effectively, and track multiple assignments in a fast-paced environment.
• Comfort with Routine: Ability to stay focused and maintain high accuracy while performing detail-oriented, repetitive tasks.
• Team Player: A positive attitude and willingness to support colleagues to achieve shared team goals.

Requirements

• C1 English level is required. The selected candidate will be speaking strictly in English during their whole shift.
• Please submit your resume and audio recording in English.

Benefits

• Salary: $1500 to $1600 per month.
• Work Schedule: Monday to Thursday, 9:00am-7:00pm, Friday 9:00am-1:00pm (EST).
• Target Start Date: ASAP.