[Hiring] Patient Outreach Coordinator @Sanford Health

Role Description

Greatly contributes to the success of integrated primary care ensuring overall quality patient care through prevention and wellness strategies. Supports a clinic by managing and coordinating care for their panel of patients. Responsibilities include:

• Monitor attribution and identify gaps in care.
• Coordinate preventative services and outreach to patients or health care providers.
• Ensure patient’s needs are met by connecting to appropriate services and resources.

Assists the clinic care team in managing and coordinating preventative screenings and wellness strategies for optimal health and wellbeing. Responsibilities include:

• Provide oversight to provider's patient panels by monitoring patient attribution.
• Coordinate wellness screenings for specific specialties.
• Support office visits, procedures, and scheduling screenings.
• Manage chronic disease registries, provider score cards, and result reconciliation.
• Promote quality initiatives and improved patient outcomes.
• Participate in care for age-related patients in all phases of preventative care and health maintenance.
• Function within the administration pre-defined scope of practice guidelines.

Track and report quality measures and validate accuracy and integrity of patient records. Responsibilities include:

• Collect subjective and objective data from patients or caregivers to identify potential barriers to care (SDoH).
• Refer to care management roles as appropriate.
• Communicate collected data and obtain appropriate orders to support the health care team.
• Follow through on the patient's plan of care under the direction of the care team.

Demonstrates computer literacy including using Microsoft Office products and electronic health record (EHR). High level of computer skills and ability to run registries. Demonstrates experience and professionalism in the following skills:

• Customer service
• Critical thinking
• Multi-tasking
• Medical and medication terminology
• Medical paperwork knowledge including insurance completion/submission requirements

Qualifications

• Post secondary education of one - two years, with an emphasis in healthcare or medical related field is preferred.
• A minimum of one year work experience in ambulatory care, community outreach, patient or provider support, customer service, and/or various integrated care systems preferred.
• Training in Motivational Interviewing and/or Mental Health First Aid preferred.
• Background as a Certified Medical Assistant (CMA) is required.
• Nationally certified or registered as a Medical Assistant (MA) required.

Benefits

• Remote Role (Must Live in SD, ND, MN, WI or IA)
• Competitive salary based off of experience
• Employee Wellness Program
• Family like Team Culture
• Career advancement opportunities
• Comprehensive benefits package
• Supportive work environment