[Hiring] Patient Onboarding Coordinator, Specialty @Cigna Healthcare

Role Description

Support the clinical management and order setup of specialty pharmacy patients under the supervision of a licensed pharmacist. Ensure accurate coordination of patient deliveries and provide exceptional customer service.

Hours: Monday- Friday, rotating shift between 8am-5:30pm EST

Key Responsibilities:

• Communicate with patients, caregivers, and medical staff to coordinate home and office deliveries.
• Handle inbound/outbound calls and follow-up as directed by a pharmacist.
• Assist with onboarding new specialty patients and maintain accurate patient records.
• Complete patient assessments and medication delivery setup under pharmacist supervision.
• Provide copay information, process payments, and ensure compliance with accreditation standards.
• Document all interactions accurately and maintain confidentiality.
• Meet quality and productivity standards while delivering excellent service.

Qualifications

• Strong customer service and communication skills.
• Organized, detail-oriented, and able to manage time effectively.
• Works well independently and in a team environment.
• Maintains professionalism and confidentiality.
• Proficient in Microsoft Office Suite.

Requirements

• High School diploma or GED.
• At least 1 year related customer service experience within a healthcare environment.
• Pharmacy Technician certification preferred.
• Prior specialty healthcare experience desired.

Benefits

• Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) plan.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.
• Hourly rate of 23 - 34 USD, depending on relevant factors.
• Eligibility to participate in an annual bonus plan.