[Hiring] Patient Navigator @myTomorrows

Role Description

The Patient Navigator acts as the main point of contact for patients and their families, guiding them through clinical trials and expanded access options. The role focuses on empowering patients by:

• Explaining complex medical concepts
• Assisting in navigating treatment options
• Facilitating pre-screening for and referral to clinical trials

This role does not provide medical advice but ensures patients have all the necessary information to make informed decisions about their treatment.

We are looking for a Remote Patient Navigator located in South Korea, Australia, or China (time zone UTC+9, +9.5 or +10) to join our team at myTomorrows. This role will report directly to our Patient Navigator Lead.

What you'll do in this role:

• Communicate with patients and caregivers via phone and email as a response to requests for pre-approval treatment access.
• Capture medical data in our internal platform.
• Search global trial databases using our AI tool to identify relevant pre-approval options for patients.
• Pre-screen patients for specific clinical trials.
• Engage with patients to expand our Medical Community and create awareness about the myTomorrows platform.
• Proactively identify trends and opportunities in our daily operations.
• Achieve and maintain high patient satisfaction.
• Contribute to improving our patient recruitment and pre-screening processes and strategies.

Qualifications

• Bachelor’s degree in life sciences, healthcare, or related fields, or higher.
• 3+ years of experience in patient navigation, clinical research, or healthcare communication roles.
• Experience with patient care in a clinical setting, as well as knowledge of clinical trials and expanded access, is preferred.

Requirements

• Strong communication and interpersonal skills.
• Ability to explain complex medical information in simple terms.
• Excellent verbal and written communication skills in English.
• Fluency in one or more languages required (Korean, Mandarin and/or Cantonese).
• Proficiency in using CRM and healthcare databases.
• Literacy in Microsoft Office and web-based media, and openness to technological innovation.
• Ability to prioritize different commitments while maintaining high quality of work.
• Proactivity and ability to work unsupervised.
• Patient-centric mindset, understanding and empathetic when working with patients.
• Attention to detail and ability to record information and clinical data accurately.
• Ability to build relationships of trust and manage confidential information and data appropriately.
• A team player who thrives in a multicultural, diverse environment.

Certifications

• Certifications in Good Clinical Practice or healthcare-related fields (e.g., Certified Patient Navigator) are a plus.

What success in the first 6 months looks like

• Handling 100-125 moderately complex patient cases per month independently, only escalating highly specialized inquiries.
• Tracking patient progress and documenting all communications within the case management system for internal reporting.
• Creating reports to be sent to patients with their options for pre-approval treatments.
• Currently serving (or ready to) as the lead Patient Navigator on a client’s pre-screening and triaging program.
• Proactively identifying trends and opportunities for improvement in our daily operations, participating in 1-2 active internal process change initiatives.

Equal opportunities

myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that.