[Hiring] Patient & Healthcare Provider Support Associate @Syneos Health

Role Description

Be the primary point of contact of daily communication with patients and healthcare providers to support non-interventional clinical research studies and patient registries!

As a Registry Management Associate I (RMA I), you’ll play a key role in supporting non-interventional studies that drive medical insight and improve patient outcomes. Working remotely, you’ll connect directly with healthcare providers and patients, manage critical study data, and ensure the accuracy and integrity of information collected in real-world and late-phase research.

This role is ideal for detail-oriented professionals who thrive on meaningful conversations, enjoy data-focused work, and want to grow their career in clinical research within a collaborative, mentoring environment.

Job Responsibilities

• Serve as the main point of contact for healthcare providers, sites, and patients — building strong relationships and ensuring an exceptional study experience.
• Coordinate and monitor non-interventional studies such as pregnancy registries and retrospective chart reviews.
• Collect, review, and manage study data through electronic case report forms (eCRFs), ensuring accuracy and adherence to protocols and regulations.
• Conduct remote interviews, data entry, and data review to support real-world evidence collection.
• Maintain essential documentation and audit readiness across all stages of the study.
• Track data trends, perform data cuts, and contribute to analysis and reporting.

Why You’ll Love This Role

• Engaging, phone-based work: You’ll communicate directly with providers and patients — a great fit for those comfortable and confident on the phone.
• Growth-focused environment: Your manager is hands-on, supportive, and deeply invested in your development. You’ll have mentorship, visibility, and opportunities to take on more as you grow.
• Collaborative team: Join a group of professionals who support one another, share insights, and celebrate success together.
• Meaningful impact: Your work contributes directly to advancing medical knowledge through real-world research.

Qualifications

• Bachelor’s degree in a science or healthcare field, or nursing degree (RN, CNA, LPN) or equivalent combination of education and experience.
• Strong communication, documentation, and organizational skills.
• Confidence and professionalism when engaging with patients and healthcare providers over the phone.
• Detail-oriented mindset — comfortable working with data, reviewing reports, and resolving queries accurately and on time.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and general computer systems.
• Prior experience in a CRO, pharmaceutical, or biotech environment, or a call center setting, is a huge plus.
• Experience in data management or clinical research is also a plus.

Why Join Us

You’ll be part of a company that values curiosity, teamwork, and professional growth. Expect strong leadership support, opportunities to learn across functions, and a clear path to advance within clinical operations. Here, your contributions are seen, your input matters, and your work makes a real difference.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.