[Hiring] Patient Financial Services Specialist @Careerswift

Role Description

We are looking for a Patient Financial Services Specialist to support patient-facing financial operations, including:

• Account review
• Billing inquiries
• Payment coordination
• Resolution of outstanding patient balances

This role works closely with billing, accounts receivable, and other Revenue Cycle teams to help ensure accurate account information and a positive patient financial experience.

WHAT YOU WILL DO:

• Review patient accounts, balances, payments, and billing information for accuracy.
• Respond to patient questions regarding statements, balances, payments, and insurance-related charges.
• Assist patients with payment arrangements and available financial options.
• Research and resolve patient account discrepancies and billing issues.
• Process and document patient payments and account adjustments.
• Coordinate with billing and accounts receivable teams to resolve outstanding balances.
• Review insurance information and identify issues affecting patient responsibility.
• Maintain accurate and complete documentation of patient financial interactions.
• Escalate complex billing or account issues when additional review is required.
• Follow established privacy, compliance, and patient communication procedures.

Qualifications

• Experience in patient financial services, medical billing, healthcare administration, or a related field.
• Understanding of healthcare billing, insurance, and patient responsibility.
• Strong attention to detail and account reconciliation skills.
• Excellent written and verbal communication skills.
• Ability to handle sensitive financial and patient information professionally.
• Strong organizational and time-management skills.
• Comfortable working with healthcare billing and practice management systems.
• Ability to investigate issues and identify practical solutions.
• Customer-focused approach with strong interpersonal skills.
• Ability to work independently in a remote environment.

Requirements

• NICE TO HAVE:
• Experience with a healthcare provider, hospital, or Revenue Cycle Management company.
• Familiarity with patient payment portals and electronic billing systems.
• Experience with payment plans, financial assistance, or patient collections.
• Knowledge of HIPAA requirements and healthcare privacy practices.

Benefits

• Compensation will be discussed during the interview and will reflect the candidate’s experience, qualifications, and relevant patient financial services expertise.
• Benefits and additional employment details will be discussed during the hiring process.

Company Description

Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals.