[Hiring] Patient Financial Representative @BayCare Health System

Role Description

The Patient Financial Representative II is responsible for performing a variety of patient accounting functions with a strong focus on:

• Collections
• Accounts receivable follow-up
• Claim resolution
• Cash posting activities

This role works to ensure timely reimbursement by:

• Reviewing outstanding accounts
• Resolving billing issues
• Following up with insurance carriers and patients regarding claim status and outstanding balances

Additional responsibilities include:

• Billing and collections
• Customer service and cash applications
• Documenting patient account activity
• Responding to customer billing inquiries
• Posting payments
• Implementing billing guideline changes
• Identifying payer-specific trends
• Applying federal and state guidelines to collection efforts
• Interpreting and following up on Explanation of Benefits (EOBs)
• Reviewing claims through payer portals
• Communicating with insurance providers and patients regarding billing and claims
• Inventoring supplies
• Reporting and tracking equipment maintenance
• Performing other duties as assigned

Qualifications

• High School Diploma or GED equivalent required
• Two (2) years of Patient Accounts experience or two (2) years of experience in a related field

Requirements

• Preferred: Accounts Receivable and Collections experience within Patient Accounts, Revenue Cycle, Medical Billing, or Healthcare Collections
• Customer service skills
• Administrative and clerical skills
• Organizational skills and attention to detail
• Knowledge of regulatory standards appropriate to the position
• Medical terminology knowledge and understanding
• Strong written and verbal communication skills
• Ability to work collaboratively within a team environment
• Computer skills appropriate to the position
• Experience working payer portals, insurance follow-up, claim resolution, and cash posting

Benefits

• Medical, Dental, and Vision Benefits
• Paid Time Off (PTO)
• Tuition Assistance
• 401(k) Match and Additional Annual Employer Contribution
• Annual Performance Appraisals and Team Award Bonus Opportunities
• Family Resources and Wellness Programs
• Community Perks and Employee Discounts
• Career Growth and Development Opportunities
• The opportunity to be part of an amazing team and a great place to work