[Hiring] Patient Education Program Manager @American Addiction Centers

Role Description

Supports the enterprise health literacy and patient education strategy by managing system-wide patient education programs, ensuring accessible, culturally appropriate, high-quality materials aligned with Advocate Health Purpose & Commitments and high reliability principles.

• Manage the development, implementation, and optimization of enterprise patient education resources aligned with Advocate Health Purpose & Commitments and health literacy best practices.
• Ensure all patient-facing education content meets standards for readability, cultural/linguistic appropriateness, accessibility, accuracy, and alignment with high reliability communication expectations.
• Coordinate with clinical teams, Digital, Marketing/Communications, Patient Experience, Health Equity, and Compliance to standardize patient education workflows and content governance.
• Maintain strong vendor relationships for patient education technologies, ensuring systems function reliably and support efficient clinical workflows.
• Support integration of patient education into EHR workflows, digital platforms, and care pathways to enhance comprehension and engagement.
• Collect, analyze, and report data on patient education utilization, effectiveness, outcomes, and equity insights to inform continuous improvement.
• Partner with the Health Literacy Associate Director to advance system-wide education standards, governance models, and improvement initiatives.
• Facilitate training and capability building for staff on patient education tools, best practices, cultural competence, and communication expectations.
• Engage patient advisory groups and frontline clinicians to ensure patient-centered design and continuous feedback in education resources.
• Represent the patient education program in enterprise forums and contribute to cross-departmental initiatives supporting safety, quality, and experience.

Qualifications

• Preferred: CHES/MCHES or related certification.
• Bachelor’s degree required; Master’s in Health Education, Public Health, Nursing, or related field preferred.
• Typically requires 5 years' experience in patient education, health literacy, instructional design, or healthcare program management.
• Preferred: Program management experience, clinical experience, MS Office tools, Epic and/or Workday experience.

Requirements

• Knowledge of adult learning principles, digital education tools, health literacy, accessibility, cultural competence, and healthcare workflows.

Benefits

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.