[Hiring] Patient Education Liaison @Sanofi

Role Description

The Patient Education Liaison (PEL) is a key field-based member of the U.S. Rare Diseases Patient Support Services team. The PEL upholds the patient-focused mission by delivering comprehensive disease and product education, along with personalized support, to patients and families across all rare disease states and products aligned to assigned Rare Disease key accounts. This role ensures that patients are well-informed and supported throughout their journey.

• Lead strategy and execute on communication and coordination of both branded and unbranded education encompassing disease, inheritance, and product information to patients and families.
• Evaluate individual patients' educational needs and develop strategic, personalized action plans to deliver relevant, impactful education and support.
• Lead efforts to facilitate patient education via individual, family, and group meetings, as well as patient organizations and communities.
• Develop and execute comprehensive patient programming strategies that prioritize patient needs in key accounts.
• Execute in-depth disease and product in-services for all infusion settings.
• Collaborate effectively with the Strategic Account Management cross-functional team to exchange insights and foster innovative ideas.
• Analyze and utilize data to inform strategic decisions and prioritize initiatives across disease states and products.
• Consistently and accurately document all pertinent communication details in the CRM database.
• Ensure compliance with all relevant company policies, industry standards, and legal and regulatory requirements.
• Proactively seek opportunities to improve processes and outcomes.
• Complete administrative reports and projects in a timely fashion.
• Maintain expertise through continuing medical and scientific education.
• Utilize professional communication to foster strong working relationships with internal and external colleagues.
• Provide caseload coverage outside of assigned territory as needed.
• Must be able to travel extensively (50% – 75%).

Qualifications

• Bachelor’s degree in health care/life sciences (or equivalent).
• 3+ years of clinical experience; experience in a related field is preferred.
• Excellent verbal and written communication, mediation, and problem-solving skills.
• Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust.
• Strong business acumen and strategic thinking skills.

Requirements

• Master of Science degree, or other advanced medical or scientific degree (preferred).
• Genetic counseling certification or nursing registration preferred.
• Experience in biotechnology/pharmaceutical industry.
• Experience in the following specialties: Genetics, Neurology/Neuromuscular, Renal or Hematology/Oncology.
• Bilingual: Spanish language skills (preferred).

Benefits

• Support a company that brings life-changing treatments to millions.
• Drive progress from within by helping simplify, scale, and modernize operations.
• Advance your career through stretch roles, cross-functional moves, and development opportunities.
• Thrive in inclusive, high-performing teams where every role matters.