[Hiring] Patient Coordination, Insurance Verification & PA, Ledger & EOB Support @GoLean Health

Role Description

We are looking for an experienced Virtual Medical Assistant to become an integral part of a growing U.S. healthcare practice specializing in musculoskeletal health, pain management, personal injury, and decompression therapy. This is a highly patient-facing role designed for someone who can confidently manage a busy front desk remotely. You will be responsible for:

• Answering patient calls
• Scheduling appointments
• Coordinating intake requirements
• Assisting with insurance verification and prior authorizations
• Helping ensure patients are prepared before they arrive for their appointments

The practice typically manages approximately 100 patient visits per week at normal capacity, so we are looking for someone who is comfortable working in a fast-paced environment, handling multiple responsibilities, and taking ownership without needing constant supervision. Many patients contact the practice while experiencing significant pain, including sciatica, radiculopathy, lower back pain, and other musculoskeletal conditions. Because of this, we need someone who communicates with genuine empathy, patience, compassion, and professionalism.

Qualifications

• 1 to 2 years of experience as a Medical Receptionist, Medical Scheduler, or Virtual Medical Assistant supporting a U.S. healthcare practice
• Hands-on experience managing patient calls and appointment scheduling
• Experience performing insurance eligibility and benefits verification
• Experience processing or assisting with prior authorizations
• Experience communicating directly with patients by phone

Requirements

• Industrious, curious, dependable, and internally motivated to do excellent work
• Takes pride in completing work accurately
• Looks for what needs to be done instead of waiting to be reminded
• Enjoys learning new systems and becoming highly proficient in them
• Takes notes and uses available training resources independently
• Can learn through video tutorials, documentation, and hands-on experience
• Enjoys working in a role where responsibilities may evolve as the practice grows
• Can comfortably switch between patient calls, scheduling, insurance work, messages, intake tasks, and administrative responsibilities throughout the day
• Wants to become a trusted long-term member of a medical practice rather than simply completing assigned tasks

Benefits

• Part-Time | Pain Management | 30 Hours/Week | $5/Hour

Nice to Have

• Chiropractic practice experience
• Musculoskeletal or pain management experience
• Physical therapy or rehabilitation practice experience
• Personal injury healthcare experience
• Basic medical billing experience
• EOB review
• Patient balance collection
• Patient ledger or account reconciliation
• Lead follow-up or appointment conversion experience
• Experience supporting healthcare marketing campaigns
• Familiarity with ChiroTouch
• Spanish-English bilingual communication skills

Systems & Tools

The practice primarily uses ChiroTouch Cloud for scheduling, patient intake forms, account ledgers, patient engagement, and other practice management functions. Previous or related systems used by the practice include:

• Practice Fusion
• PatientPop
• CollaborateMD
• Kareo
• PatLive

Previous ChiroTouch experience is helpful but is not required. The platform includes training resources and video tutorials, and the successful candidate will be expected to actively use these materials to learn the system.