[Hiring] Patient Collections Specialist @Hanger

Role Description

The Patient Collections Specialist for the Centralized Collections Office (CCO) - Remote ensures collections in a call center environment for services provided is accurate, timely and fully documented, from a Centralized Collections Office. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Hanger policies and compliance programs. Provide strict adherence to adjustment, refund and write-off policies/procedures as outlined in Hanger Clinics Standard Operating Procedures.

Work Hours: 8:00 AM - 4:30 PM CST.

Your Impact

• Answers in-bound collection calls.
• Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports.
• Resolves outstanding invoice problems from past due accounts. Responds to inquiries from customers or external collection resources.
• May place calls or send messages to those with unresolved issues.
• Review and monitor assigned encounters and all applicable collection reports.
• Reviewing open encounters for collection efforts.
• Managing collection calls and/or on-line resources in a professional manner while keeping and improving customer relations.
• Resolves billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Provide timely follow-up.
• Mail correspondence to customers to encourage payment of delinquent accounts.
• Effective communication with Patient Care Clinics related to collection efforts.

Qualifications

• 2 years of medical collections experience.
• 2 years office administrative experience.
• High school education or equivalent.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• Associate degree preferred.
• Experience in a medical office preferred.
• Experience with EMR systems (NextGen and/or OnBase) preferred.
• Ability to key 40 words per minute with accuracy preferred.

Additional Success Factors

• Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions.
• Ability to work with physically challenged individuals.
• Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues.
• Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology (CPT, ICD-10, HCPCS, modifiers, coding and documentation guidelines).
• Proficient computer skills including Windows based office technologies (ex. Word, Excel, PowerPoint), e-mail and automated billing systems.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.
• Excellent organizational skills and the ability to manage multiple tasks with a high degree of detail orientation while working in a fast paced environment.
• Proficiency with basic math and accounting skills.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Benefits

• Competitive Compensation Packages.
• 8 Paid National Holidays & 4 additional Floating Holidays.
• PTO that includes Vacation and Sick time.
• Medical, Dental, and Vision Benefits.
• 401k Savings and Retirement Plan.
• Paid Parental Bonding Leave for New Parents.
• Generous Employee Referral Bonus Program.
• Mentorship Programs - Mentor and Mentee.
• Student Loan Repayment Assistance by Location.
• Regional & National traveling CPO/CO/CP opportunities.
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest.