[Hiring] Patient Collections Research Specialist @Sarnova

Role Description

The Patient Collections Research Specialist is primarily responsible for gathering and entering necessary information and demographics required for payment of EMS claims and entering that information into patients' files. High attention to detail, accuracy, and the ability to handle a heavy workload on deadlines is required.

• Research, gather, and update patient demographic and supporting information required for EMS claim resolution and payment.
• Develop a working knowledge of Digitech’s internal departments and workflows to understand how each function contributes to successful claim outcomes.
• Collaborate with internal teams such as billing, collections, and quality to resolve account discrepancies and missing information.
• Communicate with external parties—including hospitals, insurance carriers, attorneys, and patients—to obtain or verify required documentation and details.
• Perform detailed research using hospital systems, payer portals, and public or proprietary databases to locate and validate patient information.
• Accurately document findings and updates in patient accounts, ensuring records are complete, up to date, and compliant with HIPAA requirements.
• Manage correspondence through mail and email in a professional and courteous manner.
• Maintain productivity and accuracy while handling a high volume of research tasks and meeting defined deadlines.
• Additional job duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Strong ability to multi-task and manage competing priorities.
• Collaborative team player who works effectively across departments.
• Professional and courteous phone presence when outreach is required.
• Ability to remain calm, organized, and composed in a deadline-driven environment.
• Solid computer proficiency; comfortable working with dual monitors and multiple systems.
• Demonstrated attention to detail with strong follow-through and accuracy.
• Previous experience interacting with the public or handling sensitive information is helpful.
• Reliable, punctual, and accountable for individual work quality and outcomes.
• Quick learner who is comfortable asking questions and seeking clarification to ensure accuracy and compliance.
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment.

Benefits

• Competitive salary, commensurate with experience.
• Comprehensive benefits package, including 401(k) Plan.

Company Description

Sarnova is an Equal Opportunity Employer. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.