[Hiring] Patient Collections Representative @OneOncology

Role Description

As a Patient Collections Representative, you play a crucial role in our healthcare organization by ensuring the timely and accurate collection of patient balances. Your primary responsibilities include:

• Engaging with patients to address billing inquiries.
• Verifying contractual payments.
• Implementing payment plans.
• Contributing to the financial health of our organization through expertise in medical billing and collections.

Responsibilities include:

• Leading detailed cross-program menu management for OneR pilot sites, including analysis of menu gaps and strategizing around menu development.
• Serving as an expert on assigned sites, including understanding physician leaders’ scientific interests and operational capabilities.
• Working closely with physician leaders and research staff to manage or support the site-level leads review process.
• Leading the scientific leads review process at the network level, including interpreting study information and presenting studies to network leaders.
• Attending sponsor calls to learn about new products and upcoming studies.
• Leading responses to inquiries around research menu offerings and study availability.
• Planning and facilitating meetings to discuss sites’ research menus.
• Answering external stakeholder questions around OneR processes and engaging sponsors for new study opportunities.
• Collaborating with healthcare providers, study coordinators, and principal investigators.
• Connecting with patients to address outstanding balances and resolve billing inquiries promptly.
• Maintaining the accuracy of the patient database by entering and editing data related to registration, insurance, charges, payments, and billing.
• Collaborating with the Pre-Certification department to process Notice of Procedures.
• Taking on additional office duties as assigned by the manager.
• Driving the mission of improving the lives of everyone living with cancer.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of five (5) years of experience in Medical Billing and insurance claim filing.
• Collections experience is preferred.
• Familiarity with medical billing software is a definite plus.

Requirements

• Current knowledge of acceptable clinical practice, quality assurance, and patient management.
• Demonstrated ability to work independently and as an effective healthcare team member.
• Proficient knowledge of Medical Terminology, ICD, and CPT Codes.
• Attendance is an essential job function.

Company Description