[Hiring] Patient Care Specialist - Caseworker @Randstad

Role Description

Are you looking for the chance to work 100% from home while utilizing your organizational, collaboration, and patient-service skills? Do you want to join a leader in the pharmaceutical industry and support patients to ensure they can get the specialty medications they require to live a better life?

Please note that for this specific role, candidates must currently reside in ON, AB, or BC. We are currently hiring dedicated Caseworkers for full-time, permanent remote opportunities. In this role, you will:

• Navigate complex reimbursement processes.
• Engage in conversations with a can-do attitude and deep empathy.
• Ensure that patients come first.

CRITICAL PREREQUISITES TO APPLY:

• Minimum of 3+ years of recent experience (within the last 7 years) in one of the following specific roles: Patient Caseworker, Pharma Reimbursement Specialist, Patient Coordinator, or Patient Care Specialist.
• Your resume must clearly demonstrate exact experience managing complex cases, including navigating public/private insurance funding, benefit investigations, special authorizations, and appeals.
• You must also be legally eligible to work full-time in Canada.

Qualifications

• 3+ years of recent, dedicated experience (within the last 7 years) as a Patient Caseworker, Reimbursement Specialist, or Patient Coordinator handling complex insurance/funding processes.
• Legal eligibility to work full-time in Canada.
• Tech-savvy with the ability to learn new software quickly.
• Advanced knowledge of Microsoft Office (Word, Excel, Outlook) and CRM systems (e.g., Salesforce).
• Deep understanding of the pharmaceutical distribution industry, public/private funding mechanisms, and reimbursement processes.
• Top-notch organizational and prioritization skills.
• Strong problem-solving abilities, financial acumen, and the capacity to handle sensitive healthcare topics with empathy and professionalism.

Requirements

To apply, you must submit your resume AND email your responses to the following questionnaire directly to [email protected] . Please note:

• You must meet all the criteria outlined below to be considered.
• If you do not meet these requirements, please do not submit an application.
• Only shortlisted talent who match the criteria will be contacted after a review of their resume and questionnaire.

Mandatory Pre-Screening Questionnaire:

• Exact Address: Please provide your full, detailed home address.
• Language Proficiency: As you are located in ON or AB or BC?
• Experience Check: Can you confirm you have 3+ years of recent experience (within the last 7 years) specifically in Patient Support, Reimbursement, or Casework, and that this is clearly detailed on your resume?
• Software Skills: Do you have experience working with CRM systems (such as Salesforce) and Microsoft Office?
• Background Checks: Are you comfortable undergoing and clearing criminal background checks (a strict requirement during the onboarding/offer stage)?
• Vacation: Can you confirm you have no pre-booked vacations in the next 3 months?
• Commitment: Are you comfortable committing to a permanent role?
• Previous Experience: What specific day-to-day tasks did you handle in your most recent patient caseworker/reimbursement role?
• Eligibility: Are you legally eligible to work full-time in Canada?
• Remote Setup: Can you confirm you have a dedicated, quiet workspace, a highly stable internet connection, and are willing to complete an internet speed test via a provided link?
• Availability: Are you fully available for the provided schedule (Monday-Friday, 8 am - 8 pm EST parameters) with no commitment concerns during the duration of your employment?
• Accommodations: Do you require any accommodations during the recruitment process?

Benefits

• Permanent & Remote: 100% Work-From-Home permanent opportunity.
• Competitive Salary: $48,000 - $53,000 annualized.
• Day-1 Financial Security: Registered Savings Plan (RSP) with an immediate company match starting on Day 1, plus access to a company stock purchase program.
• Day-1 Comprehensive Benefits: Immediate access to full medical, dental, and vision care packages.
• Paid Time Off: 3 weeks of paid vacation, plus designated paid sick and wellness days.
• Bonus & Salary Growth: Annual performance bonus potential paired with an annual merit review process for salary increases.
• Wellness & Family Support: Extensive programs focusing on physical, emotional, financial, and social wellness (including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, and paid parental/caregiver leave).
• Equipment Provided: Home office hardware and equipment are provided as per company policy.
• Great Work-Life Balance: Monday-Friday schedules. Shifts fall between 8:00 am and 8:00 pm EST (Opportunities to work a standard 9:00 am - 5:00 pm EST shift, or an 8-hour shift ending at 8:00 pm EST for those seeking a later schedule).

Company Description

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to developing and implementing strategies to increase equity, diversity, and inclusion within the workplace.

We are committed to creating and maintaining an inclusive and accessible workplace for all candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.