[Hiring] Patient Care Representative @Elara Caring

Role Description

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as the Patient Care Representative. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

As the Patient Care Representative, you’ll contribute to our success in the following ways:

• Conducts phone calls on a daily basis, communicating with prior patients in assigned territory to follow-up on health status and potential changes in condition warranting additional services.
• Actively works to connect patients with appropriate internal team members based on patient needs and requests, including but not limited to skilled care, personal care, hospice care, ElaraConnect personnel or others as appropriate.
• Answers all inquiries regarding enterprise services and provides appropriate information.
• Collaborates with Patient Care Specialists for leads identified in assigned market territory.
• Collaborates with Patient Care Specialists and service line operators to resolve issues related to Check-In operations, including connection issues with prior patients and overall program utilization.
• Remains current on virtual customer relations trends and innovations to meet the needs of the customers.
• Assists in evaluating agency operations and systems and identifies ways to enhance workflow and productivity.
• Participates in clinical record audits, utilization reviews and Peer Review and Quality Improvement programs.
• Attends training, education, seminars, or other means of learning.
• Notifies supervisor of any problems requiring administrative attention and intervention.
• Processes all data entry information accurately into appropriate company systems.
• Participates in weekends and/or holidays, as assigned.

Qualifications

• High School Diploma/GED
• 1+ year experience in a home health care setting preferred
• Knowledge of Medical Terminology
• Proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent verbal and written communication skills.

Requirements

You will report to the Program Supervisor.

The base rate for this position is $17.00-$19.00 hourly and is based on the company’s good faith estimate at the time of posting. Actual pay will be determined based on factors such as education, experience, skills, and internal equity.

Benefits

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference.
• Competitive compensation package.
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost.
• Opportunities for advancement.
• Comprehensive insurance plans for medical, dental, and vision benefits.
• 401(K) with employer match.
• Paid time off, paid holidays, family, and pet bereavement.
• Pet insurance.