[Hiring] Patient Care Navigator @Medcor

Role Description

Advance your career into a future-focused telehealth position! Great opportunity to work from home!

We are looking for Patient Care Navigators to work full-time (40 hours per week). The current schedule needs are in the day/evening, eight or ten hour shifts between the hours of 8a-7p, with an alternating weekend requirement. If you are tech-savvy, have excellent verbal/phone skills, and a strong work ethic, consider joining this team!

As a Patient Care Navigator, you will be responsible for processing calls and generating reports from Medcor Telehealth Triage clients, supervisors, or injured workers in situations where triage is not required, within our remote call center environment. During this process, you will be required to follow standard operating procedures to:

• Place calls in the correct company and location
• Gather & document basic demographic information about the workplace incident
• Provide information to the injured worker or supervisor as requested by Medcor’s client

Here’s why people love working for Medcor:

• Stability! We’ve been around since 1984.
• Competitive pay and benefits.
• Training to give you the tools you need to succeed.
• Future opportunities – Medcor is a growing company with a lot more to offer than just this job.
• Open-door policy. Your opinion matters – speak your mind!

A typical day in the life of a Patient Care Navigator:

• Answer inbound employee and/or supervisor injury report calls where triage is not required, within a fast-paced remote call center environment.
• Immediately transfer calls requiring triage to the appropriate triage queue.
• Follow standard operating procedure and client specific directives to gather pertinent information from injured workers or supervisors.
• Enter information into Medcor’s Triage software application that accurately reflects the phone interaction of each inbound/outbound triage call.
• Ability to follow protocols, including Medcor’s proprietary algorithms and completing forms/fields in the application.
• Use professional phone etiquette & excellent customer service skills during phone interactions.
• Promote clear and coherent verbal communication with callers.
• Read & apply all client specific directives as they appear throughout the call process.
• Responsible for collecting and inputting data elements that will support the documentation and reports.
• Follow HIPAA Compliance Policies to protect the confidentiality of information.
• Responsible for personal schedule adherence and accurately reflecting all shift activities using the phone system.
• Monitor your own performance with dashboard metrics and participate in coaching sessions to improve performance.
• Compliance with all departmental standards, policies, and procedures.
• Responsible for timely completion of annual or monthly assignments in MedcorU.
• Responsible for projects and duties delegated by the Operations Manager or Director.
• Always supports Medcor’s Core Values & Culture.
• Attend meetings at the request of the leadership or Learning and Development teams.

Qualifications

• Have a high school diploma or GED.
• At least two years of customer service or client relations experience is preferred.
• A basic understanding of occupational job processes and potential injuries as it relates to various industries is also helpful.
• Proficient at data entry, speed and accuracy, with a typing speed of at least 25 words per minute.
• PC proficiency is required, with experience in Microsoft Office applications including Word, Excel, and Outlook.
• Ability to maintain a high-speed, hard-wired internet connection that meets the specifications outlined by Medcor’s IT department.

Requirements

• Have a working knowledge or background in any medical field (strongly preferred, but not required).
• Be comfortable working in a call center environment, with minimal oversight or direct interaction with coworkers.
• Possess excellent verbal/written communication skills.
• Be bilingual in Spanish (not required).

Benefits

• Paid time off
• Health and dental insurance
• 401K with match
• Education reimbursement
• Supportive environment

Company Description

Medcor embraces a set of simple, interconnected practices that everyone can tailor to their own life and work. To preserve our pioneering, entrepreneurial spirit, we impart our values through the ongoing Better@Medcor campaign.

Medcor is a tobacco free and smoke free workplace!

EOE/M/F/Vet/Disability. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.