[Hiring] Patient Care Coordinator @Form Health

Role Description

Form Health’s Patient Care Coordinators (PCCs) provide comprehensive support for daily clinical operations, ensuring our patients have a smooth, caring, and well-organized experience from their very first interaction. Working collaboratively with medical clinicians and registered dietitians, PCCs support processes that enable excellent patient care. This includes a wide range of tasks:

• Managing the patient's care team experience
• Coordinating patient scheduling
• Assisting with benefits coordination
• Answering questions regarding prescription fulfillment
• Coordinating with external providers
• Managing pre-visit lab work
• Inputting vital sign and medical record documentation

This role is 100% remote.

Qualifications

• A Medical Assistant (MA) Certificate is required:
• Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA)
• Registered Medical Assistant (RMA) from the American Medical Technologists (AMT)
• Certified Clinical Medical Assistant (CCMA) from the National Healthcareer Association (NHA)
• At least two years of experience in a fast-paced primary care, obesity medicine, or endocrinology practice
• Experience with prescription prior authorization processes is a plus
• Excellent customer service skills
• Excellent verbal and written communication skills
• Highly organized with a proven ability to manage multiple tasks and time effectively
• Proficient computer skills, with proficiency in platforms such as Slack and Google Workspace
• Ability to quickly adapt to evolving, custom-built IT systems

Requirements

• Acting as the primary point of contact to maintain communication flow between patients and their care team
• Receiving, triaging, and resolving incoming clinical messages from patients to clinicians
• Conducting regular outgoing patient communications to ensure consistent engagement
• Providing routine administrative support for clinicians
• Contributing to special projects as directed
• Helping collect medical records from primary care or other providers when needed
• Requesting and reviewing patient uploaded medical records
• Facilitating Medical Records & Prescriptions, including sending lab requisitions
• Assisting with prior authorization coordination and other prescription-related tasks
• Guiding new patients through what to expect during their weight loss journey
• Addressing general questions about the program
• Providing feedback and communicating patient feedback to other company teams
• Assisting with clinical data collection as needed
• Providing scheduling and appointment support for patients
• Assisting with general insurance and billing questions
• Providing information regarding insurance coverage updates
• Addressing billing concerns and coordinating with the billing department
• Answering membership change questions related to billing
• Providing information on the cost of memberships
• Answering eligibility questions

Benefits

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision)
• 401k
• Flexible work schedules and paid time off
• Paid parental leave