[Hiring] Patient Care Coordinator @White-Wilson Medical Center,P.A.

Role Description

The Patient Care Coordinator provides ongoing support to patients with chronic medical conditions through proactive outreach, care coordination, patient education, and disease management. Candidates must demonstrate compassion, professionalism, empathy, and exceptional communication while building trusting relationships with patients and caregivers. Provide outstanding customer service by actively listening, maintaining a positive attitude, and promoting an exceptional patient experience. Working under the direction of the Chief Quality Officer and Value Based Practice Manager or Director, this role serves as a primary point of contact for enrolled patients while collaborating with providers and care teams to improve patient outcomes.

• Conduct routine patient outreach to monitor health status and provide education on chronic disease management.
• Recognize symptoms requiring intervention.
• Perform medication reconciliation during patient encounters, assess medication adherence, and communicate medication-related issues to providers.
• Assist with patient enrollment into Chronic Care Management and Remote Patient Monitoring Programs.
• Maintain HIPAA compliance and patient confidentiality, ensure accurate and timely documentation.
• Support quality improvement initiatives and identify patients who may benefit from additional care management services.
• Coordinate communication among providers, specialists, hospitals, pharmacies, caregivers, home health agencies, and community resources.
• Ensure patients have follow-up care within White-Wilson to assist in reducing gaps in treatment.

Qualifications

• Possess knowledge of chronic disease management, preventive care, medication management, and patient education principles.
• Demonstrate strong communication, documentation, organizational, critical thinking, and time management skills.
• Experience providing telephonic patient support and knowledge of motivational interviewing techniques.

Requirements

• High school diploma or equivalent required.
• Current Medical Assistant certification or registration as required by state regulations.
• One year of experience in primary care, internal medicine, family medicine, care coordination, or chronic disease management is preferred.
• Experience with Electronic Health Records is required.
• Experience in Chronic Care Management, Care Coordination, Value-Based Care is preferred.

Benefits

• Full-time position, can be either remote or in an outpatient business clinic setting.
• Days and hours of work are Monday through Friday between the hours of 8:00am to 5:00pm.
• Ability to work a flexible schedule, including some overtime as approved in advance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.

• Occasionally required to stand, walk, sit for extended periods, use hands to finger, handle, or feel objects.
• Occasionally lift and/or move up to 40 pounds.
• Repetitive motion of upper body is required for extended use of computers and phones.
• Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.

• Works in a well-lit, ventilated, and climate-controlled office environment with routine office equipment.
• Noise level in the work environment is usually quiet to moderate.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

White-Wilson Medical Center, P.A. and affiliates are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.