[Hiring] Patient Care Coordinator @DocGo

Role Description

The Patient Care Coordinator is responsible for the day-to-day management of the cardiac remote monitoring program for specific cardiology clinic customers of CRMS by DocGo. Duties include:

• Reviewing daily alerts and transmissions of all patients enrolled in remote monitoring websites
• Documentation, interpretation, triaging, and communicating with patients, team lead, clinical staff, and physicians to ensure appropriate coordination of care
• Monitoring Implantable Loop Recorders (ILR) and providing patient education on remote monitoring
• Serving as a leadership role for the Cardiac Monitoring Center (CMC) of CRMS by DocGo for daily operations
• Coordinating and managing the remote monitoring of device clinic patients

Qualifications

• International Board of Heart Rhythm Examiners (IBHRE) certification including CCDS, CDRMS, or IBHRE Testamur is preferred (Completion of IBHRE certification will be required within one year of hire)
• Certified Rhythm Analysis Technician (CRAT) certification is required prior to start of employment for applicants without current IBHRE certification
• Possess strong cardiac device knowledge and cardiac rhythm interpretation
• Able to create device transmission reports which capture all relevant data
• Experience with analysis of Abbott, Boston Scientific, Biotronik, and Medtronic remote device transmissions
• Strong patient education skills
• Capable of working independently and demonstrate self-motivation
• Must be patient, empathetic, reliable, and flexible
• Strong interpersonal and communication skills
• Excellent leadership and documentation skills
• Demonstrates professionalism in all interactions to create a positive experience
• Adheres to the CRMS policy and exudes confidence and positive body language
• Understanding of all HIPAA regulations and the need to strictly adhere to them

Requirements

• Reviews remote monitoring software daily for transmission data and alerts
• Identifies ALERTS that require immediate attention and notifies clinical staff
• Performs remote device interrogation and/or follow up
• Documents appropriately in database regarding patient remotes
• Enters findings and appropriate communication contact per Clinic Management protocol
• Coordinates all device monitoring programs such as Merlin.net, CareLink, Biotronik, and Latitude
• Uploads and reviews daily CIED reports per protocols
• Maintains knowledge of new developments in device technology
• Acts as a resource for remote device management for the practice physicians and clinical staff
• Responsible for contributing to company oversight and information security functions as outlined in the employee handbook under ‘Remote Employee HIPAA Guidelines
• Resolves issues appropriate to position

Benefits

• Paid Time Off
• Medical, Dental, and Vision coverage with company as well as individual contribution
• 401k (individual contribution only)
• Paid Sick Leave

Company Description

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.