[Hiring] Patient Care Coordinator @CVS Health

Role Description

Coram/CVS Health is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Patient Care Coordinator, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders. Directly impact a patient's life by processing orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company.

• Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
• Process prescription changes.
• Triaging calls to various departments.
• Verify patient demographics and ensure accurate shipment.

Qualifications

• Minimum one year experience in customer service or call center environment.
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word.
• Healthcare experience preferred.
• Data Entry.

Requirements

• Home infusion or durable medical equipment (DME) experience preferred.
• Call center experience preferred.
• Experience working in a healthcare environment preferred.

Education

• High School diploma or GED.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Pay Range

The typical pay range for this role is: $17.00 - $25.65. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.