[Hiring] Patient Care Coordinator @Carenet Health

Role Description

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient-focused, and enjoy interacting with patients, patient representatives, providers, pharmacies, and more, then this may be the position for you. Did we mention this was a remote, work from home position?

• Take inbound calls from patients, providers, and members
• Help manage calls for patients that may be sick, in emergent situations, or more
• Support members with their insurance needs, questions, or concerns
• Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations
• Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice
• Answer inquiries on benefit claims, appeals, and authorizations
• The best part, you will be making a difference in someone’s life!

How to thrive when working at home:

• Safety
  • Choose a consistent work area/office
  • Make your area physically safe
  • Stay organized
  • Personalize your desk!
• Security
  • Privacy matters
  • Keep it quiet - remember, we are dealing with patients!
  • Protect your computer
• Support
  • Communicate
  • We coach and focus on your performance
• Quality matters
• Success
  • Get ready for work!
  • Prepare yourself mentally
  • Use your resources
  • On your break, get outside once in a while

Qualifications

• High School Diploma or General Education Degree (GED) required - will be verified during background check
• Healthcare experience required i.e. Medical front office, PBX/911 Operator, Medical assistant, Nursing assistant or similar
• Strong computer experience (data entry, screen navigation, keyboarding)
• Experience with Microsoft Outlook (email) and Word
• Excellent customer service skills
• Excellent oral and written communication skills
• Excellent demonstration of caring, empathy, and compassion
• Able to work mid-day and nights with alternating OFF
• Able to provide 2 monitors 22 inch each with HDMI and Display ports

Requirements

• Compensation: $15.00 per hour

Benefits

• Comprehensive benefits package that includes health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development opportunities

Company Description

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.