[Hiring] Patient Care Coordinator @Cencora

Role Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Responsibilities

• Answers and resolves patient inquiries within committed time frames.
• Understands the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues.
• Promotes drug compliance.
• Reports all adverse events related to drug therapy and pharmacy care.
• Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties.
• Participates in administration of patient's pharmacy care plan.
• Troubleshoots and resolves patient and payer issues in a timely fashion.
• Works in a team-structured environment to provide support to other members of the healthcare team.
• Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team.
• Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan; flags issues that need to be addressed.
• Coordinates responses and resolutions with appropriate internal and external parties.
• Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.
• Performs related duties as assigned.

Qualifications

• Requires a high school diploma and a minimum of two (2) years of experience in a healthcare related call center environment, physician's office or social service environment.
• Preferred education in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associates degree program or equivalent combination of experience and education.

Requirements

• Strong time management, organizational skills, initiative, professional demeanor and positive attitude.
• Attention to detail, quick study, self-motivated, proactive, and the ability to work independently with a high degree of initiative.
• Ability to communicate effectively both orally and in writing.
• Ability to promote a positive team environment.
• A champion for excellence, efficiency and quality.
• Ability to collaborate with other professionals within the organization.
• Strong interpersonal skills.
• Working knowledge of Microsoft Office Suite including Word, Excel, Access and Outlook.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.