[Hiring] Patient Billing Representative @BruntWork

Role Description

This is a remote position.

Night Shift Schedule:

• Monday to Thursday - 8:45am to 5pm New York Time (8:45pm - 5am Manila Time)
• Friday - 8:45am to 3:45pm New York Time (8:45pm - 3:45am Manila Time)

The Patient Billing Representative supports the revenue cycle by working directly with patients to collect outstanding balances resulting from insurance cost-sharing and out-of-network payments issued to members. This role focuses on:

• Generating patient invoices
• Patient outreach
• Payment plan setup
• Prompt-pay follow-up
• Clear documentation, following approved billing processes, scripts, and policies

Responsibilities:

• Generate and issue patient invoices following insurance adjudication and balance determination
• Communicate with patients regarding outstanding balances after insurance adjudication
• Set up and manage payment plans in accordance with company policy
• Collect one-time and recurring patient payments
• Follow up on missed, late, or partial payments
• Track OONW claims where payment is sent directly to the member
• Contact patients to collect insurance payments received directly
• Educate patients on their responsibility to remit payments
• Follow up until full balance is resolved

Desired Results:

• Patient balances are collected accurately and timely
• Payment plans are set up appropriately and adhered to
• Patient invoices are issued accurately and on time
• Prompt-pay balances are followed up and resolved without delay
• Out-of-network member payments are consistently collected
• Clear, complete, and review-ready account documentation
• Minimal repeated errors or missed follow-ups
• Early escalation of complex or sensitive cases
• Reduced patient A/R and improved cash flow

Core Values:

• Respectful of our unique cultural environment
• Absolute confidentiality
• Embracing teamwork
• Loyal behavior and positive attitude
• Accountability
• Proactiveness
• Thoroughness
• Focused on results
• Inspired to learn and grow constantly
• Devoted to providing top-tier services to our clients through the company's "Unique Service Oriented Philosophies"

Qualifications

• At least 2 years in College
• Must have backup power supply (extra laptop/power bank/generator/power station)
• Must have backup internet (not mobile data)
• Excellent verbal and written communication
• Communicates clearly and effectively
• Excellent reading comprehension
• Alignment with our company’s core values and philosophies
• Strong written and verbal communication skills
• Professional and empathetic patient interaction skills
• Strong attention to detail and organization
• Ability to manage sensitive financial conversations respectfully
• Ability to prioritize tasks and meet follow-up deadlines
• Computer proficiency and comfort working in billing systems
• Healthcare billing or patient collections experience preferred

Benefits

• Permanent work from home
• Immediate hiring
• Steady freelance job
• Profit sharing incentive
• Paid time off
• Holiday pay
• Annual Performance and Raise Evaluation
• Quarterly Perfect Attendance Incentive
• HMO
• BruntWork Loan Assistance