[Hiring] Patient Assistance Program Coordinator @Classet

Role Description

Chronic Care Staffing is seeking a compassionate and detail-oriented Certified Medical Assistant (CMA) to serve as a Patient Assistance Program (PAP) Coordinator. In this role, you will help uninsured, underinsured, and underserved patients gain access to life-changing prescription medications through pharmaceutical manufacturer assistance programs.

You will act as the primary coordinator for PAP applications, patient outreach, provider communication, and medication renewal tracking, ensuring patients maintain uninterrupted access to critical therapies. This position is ideal for a highly organized healthcare professional who enjoys patient advocacy, care coordination, and administrative healthcare operations.

Responsibilities

• Application Management
  • Complete, submit, and track manufacturer Patient Assistance Program (PAP) applications.
  • Utilize the Med Data platform to manage application workflows.
  • Ensure all required documentation is complete and accurate before submission.
• Patient Intake & Coordination
  • Communicate with patients to obtain necessary documentation, including:
    • Proof of income
    • Household information
    • Income attestations
    • Required consent forms
  • Educate patients on application requirements and status updates.
• Provider Engagement
  • Coordinate with clinic providers and prescribers to obtain:
    • Wet signatures
    • Electronic authorizations
    • Prescription documentation
  • Maintain efficient communication between providers and pharmacy teams.
• Refill & Lifecycle Tracking
  • Manage an active pipeline of approximately 120 applications and renewals per month.
  • Track medication refill schedules and pickup dates.
  • Initiate renewal processes at least 90 days before expiration to prevent treatment interruptions.
• Interdepartmental Coordination
  • Communicate with pharmacy hubs and care teams regarding medication shipments and deliveries.
  • Ensure seamless coordination between patients, providers, pharmacies, and manufacturers.
• Compliance & Documentation
  • Maintain accurate records in NextGen, Med Data, and future eClinicalWorks systems.
  • Scan, upload, and organize all documentation according to company standards.
  • Ensure compliance with OSV, FTCA, and applicable healthcare regulations.

Qualifications

• Active Certified Medical Assistant (CMA) credential.
• Experience working in a healthcare setting.
• Proficiency with Electronic Health Record (EHR) systems.
• Strong understanding of medical terminology.
• Excellent organizational and documentation skills.
• Strong verbal and written communication abilities.
• Ability to manage multiple deadlines and workflows simultaneously.
• Comfortable working independently in a remote environment.
• High attention to detail and commitment to patient advocacy.

Requirements

• Experience with NextGen EHR.
• Willingness to train and transition to eClinicalWorks.
• Experience with Patient Assistance Programs (PAP).
• Familiarity with pharmacy operations, care coordination, or prior authorization workflows.
• Experience working with underserved patient populations.
• Bilingual English/Spanish communication skills.
• Experience using medical interpretation or translation services.

Benefits

• Fully remote work environment.
• Meaningful patient advocacy role.
• Competitive contract compensation.
• Comprehensive onboarding and training.
• Opportunity for contract renewal and long-term placement.
• Professional growth within healthcare operations.
• Collaborative and mission-driven team culture.