[Hiring] Patient AR Supervisor @OneOncology

Role Description

The Supervisor, Patient AR will be responsible for supervising the daily operations of the Patient AR team. This role functions as a leader and subject matter expert related to Patient AR.

• Oversee day to day responsibilities of the Patient AR staff.
• Ensure the team is well versed in customer service.
• Ensures patient accounts are billed accurately, timely and in a compliant manner.
• Review and approve collection adjustments (write-offs, collection agency referral, probate, etc.) within designated range.
• Maintain patient bad debt at target levels.
• Responsible for managing and maintaining Patient A/R days in compliance with established benchmarks.
• Perform monthly staff account audits to determine accuracy and error ratings.
• Work with manufacturer and Foundation/Patient Assistance representatives to streamline processes and ensure policy and procedures are followed.
• Develop, review and update benchmarks for staff and monitor staff levels as appropriate to meet benchmarks.
• Manage employee relations issues appropriately as needed and participate in disciplinary decisions and counseling process.
• Work closely with members of management team to collaborate regarding shared issues.

Qualifications

• Customer Service background preferred.
• Knowledge of ICD10, CPT and HCPCS codes required.
• Strong technical skills in Microsoft Office Suite (Word, Excel, PowerPoint).
• Associates degree or equivalent experience required.
• 1+ years of experience in a community oncology setting preferred.
• 3+ years of RCM healthcare experience required including authorizations.
• 2+ years of supervisor experience preferred.

Requirements

• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Demonstrates positive and professional behavior in the workplace.
• Ability to monitor/access performance of self, other individuals, or organization to recommend improvement to workflow, processes, and procedures.
• Knowledge of clinic office procedures, medical practice and medical terminology including drug indications.
• Strong organizational skills and attention to detail.
• Proficient in the use of end-user computer applications regarding productivity (MS Word, Excel, Outlook, payer sites), database and patient scheduling and other medical information systems.

Company Description