[Hiring] Patient AR Coordinator @Women's Health Arizona

Role Description

The Patient AR Coordinator manages all aspects of patient accounts receivable to ensure timely and accurate collection of balances. This hands-on role supports key RCM projects, maintains process documentation, partners cross functionally to improve workflows, and oversees activation and management of Athena patient payment tools.

Duties and Responsibilities

• Patient AR Management:
  • Manage patient AR from follow-up to resolution; conduct patient outreach, set up payment plans, and resolve account issues.
  • Document interactions and escalate unresolved barriers.
  • Monitor and report AR aging trends in total and by branch.
• Athena Patient Payment Tools - Setup, Management & Optimization:
  • Set up, document, activate, and manage Athena workflows to completion.
  • Athena Payment Plans - configure and transition to automated payments.
  • Athena Statement Pay - activate and ensure full functionality.
  • Athena Guest Pay - enable platform-wide usage.
  • Athena Card on File - activate, document workflows, and train relevant staff.
• Collection Agency Conversion:
  • Ensure branch and CBO staff confirm demographics at each encounter and release statement holds; provide training and process guidance.
• Project Management:
  • Lead AR related projects from planning to completion.
  • Build project timelines, coordinate with IT, Operations, and RCM, and monitor risks and deliverables.
• Cross Functional Collaboration:
  • Work closely with branch teams, CBO, IT, Operations, and RCM leadership on AR cleanup and workflow improvements.
  • Support automation, AI initiatives, and call campaign integrations as needed.
• Process Documentation & Workflow Development:
  • Create, standardize, and maintain RCM process documentation for all assigned workflows.
  • Map current gaps, design improved processes, and ensure cross functional adoption.
  • Track progress and report regularly to supervisor.

Qualifications

• Bachelor's degree in healthcare administration or a related field.
• Experience in a medical group or multisite RCM environment.
• Proficiency with insurance portals for eligibility, EOB review, and patient responsibility validation.
• Required proficiency with Athena Collector, including payment posting, patient refunds processing, patient AR workflows, statements, reporting, and portal features.
• Bilingual in English and Spanish is preferred, with the ability to communicate clearly and professionally with patients.
• Strong understanding of patient billing, statements, and consumer side RCM processes.
• Excellent verbal communication skills for patient financial discussions.
• Clear, professional communication across all organizational levels (CFO, IT, Operations, Branch staff, vendors).
• Strong project management abilities for planning, documenting, and executing cross functional initiatives.
• Ability to draft, refine, and maintain process documentation and standard workflows.
• Effective organizational skills with the ability to manage multiple priorities.
• Self-starter with consistent follow-through.
• Highly detail oriented and process driven.
• Comfortable in a fast-paced RCM environment with competing deadlines.

Physical Requirements

• This position primarily performs administrative, analytical, reporting, and computer-based work in an office or remote-office environment.
• The role requires the ability to remain seated for extended periods, use a computer and phone, review detailed account information, communicate clearly, and complete routine office tasks.

Work Environment

• Work is performed in a professional office, clinic, administrative, or approved remote-office setting.
• The position requires frequent computer use, regular communication through email, Teams, phone, billing systems, and reporting tools.
• Collaboration with billing, ancillary, branch, and operational stakeholders is expected.
• The employee is expected to maintain professionalism, confidentiality, accuracy, and independent follow-through while supporting team workflows and leadership reporting needs.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, operating office equipment, and using technology systems.
• Ability to communicate effectively, including speaking, hearing, and exchanging information in person, virtually, and via phone.
• Occasional standing, walking, bending, or reaching within office or clinical environments.
• Ability to lift and carry light items, typically up to 15-25 pounds, such as laptops, documents, reports, or office materials.