[Hiring] Patient Accounts Receivable Representative @RCM Staff LLC

Role Description

This is a remote position.

RCM Staff BPO is hiring a full-time Patient Accounts Receivable (A/R) Representative to support a medical billing company based in Florida that serves ambulatory surgery center (ASC), dermatology, and urgent care practices. The representative will manage patient balances from start to finish:

• Posting patient payments
• Working with the insurance A/R team to confirm what can be billed to the patient
• Generating statements
• Following up on outstanding balances
• Preparing patient A/R reports

This role requires strong attention to detail, consistent follow-up, a professional phone manner, and experience working with U.S. patient balances and health insurance plans.

Qualifications

• At least 1 year of experience with U.S. healthcare patient A/R, patient payment posting, or patient statements
• Experience generating patient statements and running patient aging and payment reports
• Familiarity with commercial insurance and government health plans, including how deductibles, copays, and coinsurance create patient balances
• Experience reading EOBs and ERAs to confirm patient responsibility
• Strong written and spoken English, with a clear and patient phone manner
• Excellent attention to detail and follow-up skills
• Ability to work independently and manage multiple patient accounts
• Reliable internet connection and a suitable remote workspace

Requirements

• Experience using SIS, ModMed, or Experity
• Experience supporting ambulatory surgery center (ASC), dermatology, or urgent care practices
• Familiarity with Florida insurance plans
• Experience handling sensitive balance conversations, such as surprise bills, cosmetic dermatology charges, or high-deductible plans

Schedule

• Full-time position
• Must be available during Eastern Time business hours
• Final schedule will be determined based on practice needs

Work Arrangement

• Remote
• Philippines-based applicants preferred