[Hiring] Patient Accounting Analyst @Luxoft

Role Description

In the role of Systems Analyst I, the individual supports Revenue Cycle applications and HIM workflows, contributing to the reliable operation of critical healthcare systems while working as a member of the IS/HIS team. This position focuses on incident management, routine application support, and standardized operational activities that ensure the reliable performance of critical healthcare systems.

Acting as a primary point of contact for application-related issues and service requests, the Analyst I will:

• Troubleshoot problems, document resolutions, and support users in accordance with established procedures and service standards.
• Perform routine system maintenance, monitoring, configuration updates, and testing activities while following defined workflows and technical documentation.

Responsibilities

• Providing first-level application support by assessing reported issues, gathering relevant information, and escalating complex problems as appropriate.
• Conducting routine system monitoring and validation activities to ensure application stability, data integrity, and uninterrupted workflow operations.
• Performing application testing activities for system updates and enhancements under the guidance of senior analysts.
• Creating, updating, and maintaining departmental documentation and procedures for review and approval by senior analysts.
• Supporting user account and access management activities while coordinating with senior analysts on complex security or permission-related requests.
• Maintaining a customer-centric mindset, focusing on effective communication, problem resolution, and positive outcomes in challenging circumstances.
• Approaching interactions with empathy, professionalism, and respect, while supporting colleagues and stakeholders in delivering high-quality patient care.
• Preparing relevant, well-organized documentation that clearly explains issues, impacts, and recommendations to foster understanding and support.
• Following change management, security, and compliance procedures always.
• Adhering strictly to defined workflows, escalation paths, and governance processes.
• Working closely with Level Two and senior analysts to support larger initiatives, upgrades, and optimization efforts.
• Participating in team meetings, knowledge-sharing activities, and continuous improvement efforts.
• Sustaining a professional demeanor and positive attitude while effectively adapting to rapidly changing priorities and high-pressure situations.

Qualifications

• 2 years of experience using an Electronic Health Record (EHR).
• Foundational understanding of healthcare applications such as:
  • Solventum
  • 3M HDM/360
  • Fluency Direct
  • Fluency for Transcription
  • Wellsky
  • Nuance DAX
• Expertise with server infrastructure, including monitoring, maintenance, troubleshooting, and performance optimization.
• Strong working knowledge of Microsoft operating systems.
• Experience following standardized procedures, workflows, and support protocols.
• Demonstrated ability to troubleshoot routine application issues and follow escalation processes.
• Strong attention to detail and documentation skills.
• Effective verbal and written communication skills.
• Prior experience in a help desk, application support, or operational IT role within healthcare.

Nice to have

• Experience supporting Oracle Health Information Management solutions.

Other

• Languages: English: C1 Advanced
• Seniority: Regular