[Hiring] Patient Account Supervisor @Tenet Healthcare Corporation

Role Description

The Supervisor is responsible for the supervision and leadership of the Patient Account Representatives, both on-site and telecommuters. Directly responsible for the interviewing, hiring, training, scheduling, and monitoring of staff as well as all aspects of A/R Management and Performance Management. Attend meetings and respond timely to all requests, including completion of accounts referred to the Supervisory Desk.

• Identify performance deficiencies and opportunities and implement action plans as appropriate.
• Effectively maintain a work environment which promotes communication to stimulate the morale, engagement, and growth of subordinates.

Qualifications

• Very good written and verbal communication skills
• Strong interpersonal skills
• Strong technical skills, including PC and MS Office Suite knowledge
• Proficient in building a strong team to meet performance goals
• Effectively manages multiple tasks
• Displays sound judgment and reasoning abilities
• Creative and innovative thinking
• Achieves results with accuracy and precision
• Advanced knowledge of healthcare A/R
• Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
• Proficient in Microsoft Office (Word and Excel)
• Advanced writing skills
• Ability to provide advanced customer service
• Ability to train and coach staff
• Ability to multi-task
• Strong leadership and organizational skills

Requirements

• High School diploma and/or equivalent education
• 4-7 years' experience preferred
• Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes
• Supervisory experience or demonstrated leadership

Benefits

• Medical, dental, vision, disability, life, and business travel insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrued at a rate of approximately 1.84 hours per 40 hours worked
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act