[Hiring] Patient Account Specialist @CommonSpirit Health

Role Description

As our Patient Account Specialist, you will be a vital financial expert and compassionate educator, serving as the central point of contact for patients navigating the complexities of healthcare billing. You will be instrumental in facilitating, educating, and communicating our organization's revenue cycle policies and procedures, ensuring clarity, maximizing reimbursement, and alleviating financial stress for our patients.

• Expertly respond to a broad range of patient billing inquiries in a high call volume setting.
• Provide in-depth clarification and research on:
  • Insurance regulations
  • Processing protocols
  • Charge coding discrepancies
  • Benefit interpretation
  • Adjudication
• Provide essential financial counseling both in advance and post-receipt of services, including cost estimates and bedside counseling.
• Proactively assist un- or under-insured individuals in accessing charity programs or state-sponsored plans to maximize reimbursement.
• Leverage your deep understanding of healthcare finance, exceptional communication skills, and unwavering patient advocacy to demystify complex billing issues.
• Collaborate seamlessly with clinical teams, billing departments, and external agencies, fostering transparency and ensuring equitable access to care.

This position has the ability to work remote 100% for Washington residents; however, will have to go on-site (Seattle - Virginia Mason Campus) for in-person meetings and/or if experiencing Internet or computer issues.

Qualifications

• Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail.
• Ability to problem solve and multi-task; keep confidences.
• Knowledge of insurance concepts.
• Demonstrated basic telephone skills (transfer, conference, placing a patient on hold).
• Excel in a team-based environment with a positive attitude.
• Comfortable with ambiguity and the ability to be flexible.

Requirements

• Preferred knowledge of financial or Medicaid application assistance.
• Six (6) months previous call center experience.
• Health care experience and medical terminology.
• High school diploma or GED.