[Hiring] Patient Account Representative II @Kindred Healthcare

Role Description

The Patient Account Representative II supports the revenue cycle functions of hospital and/or physician practices through advanced responsibilities in billing, collections, cash posting, and customer service. The role involves financial documentation, compliance with payer requirements, and internal coordination across departments. Representatives at this level demonstrate leadership, train staff, and contribute to continuous improvement efforts.

• Accurately processes patient accounts through billing, collections, and payment posting.
• Works complex A/R, claim rejections, edits, and follow-up tasks across systems.
• Files appeals, reconsideration requests, and manages payer correspondence.
• Identifies and reconciles overpayments and unidentified payments.
• Coordinates with other departments to resolve billing, denial, or cash application issues.
• Supports claim submission, including secondary billing as necessary.
• Provides training to new or existing team members.
• Assists in identifying process improvements to streamline operations and reduce denials or call volume.
• Demonstrates initiative and leadership in daily responsibilities and projects.
• Participates in A/R clean-up and revenue recovery initiatives.
• Maintains required productivity and accuracy standards.

Qualifications

• Strong verbal and written communication skills.
• Ability to work independently and provide team leadership.
• High level of customer service and interpersonal interaction.
• Proficient in general accounting and bookkeeping.
• Thorough understanding of billing regulations, medical terminology, and payer guidelines.
• Proficient with Microsoft Office applications (Excel, Word, Outlook) and systems such as Epic and SSI (preferred).
• Operates 10-key pad efficiently (for cash posting functions).
• Able to analyze root causes of errors or delays to improve efficiency.
• Demonstrates professionalism, ownership, and a commitment to quality.

Requirements

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)
• 2+ years hospital and/or physician business office experience (Preferred)

Benefits

• Competitive benefits.
• Supportive workplace culture.
• Training and mentoring for new grads.