[Hiring] Patient Account Representative II @CommonSpirit Health

Role Description

As our Patient Account Representative II, you will resolve complex regulatory and commercial accounts, meticulously analyze EOBs to problem-solve outstanding accounts, and manage credit balances and necessary refunds.

Every day you will:

• Facilitate in-depth analysis and research of Explanation of Benefits (EOBs).
• Identify root causes for outstanding balances.
• Ensure accurate and compliant resolution of patient accounts, contributing to the financial health of the organization.
• Perform account review to resolve regulatory and commercial accounts.
• Research outstanding accounts by partnering with peers, vendors, and patients.
• Partner with facility peers to resolve any edits or communicate any additional information needed to collect outstanding accounts.
• Research outstanding issues to assist in the facilitation of timely account resolution.
• Utilize problem-solving skills to coordinate with the revenue management team on issues that may arise as it pertains to billing.
• Generate letters to patients for COBs or to obtain additional account information.

This position has the ability to work remote 100%; however, will have to go on-site (Mineral campus in Centennial Co.) for in-person meetings and or if experiencing Internet or computer issues.

Qualifications

• High School Diploma/G.E.D.
• Two (2) years computer experience.
• Strong customer service skills.

Requirements

• Prior office experience in a healthcare environment.
• Medical terminology knowledge.
• Ability to multitask and prioritize.