[Hiring] Patient Account Associate @Duke Health

Role Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Patient Revenue Management Organization:

• Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle.
• This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
• REMOTE POSITION: Monday - Friday (7:00 AM - 4:30 PM)
• Record and generate a variety of information pertaining to the patient revenue process.
• Accurate, high-performance level position requires a certain degree of knowledge of complex rules and corresponding ability to apply these rules in the work environment to achieve desired outcomes.

Qualifications

• Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred.
• Two years of experience working in hospital access, physician office, or billing and collections or an equivalent combination of relevant education and/or experience.
• Excellent communication skills, oral and written.
• Ability to analyze data, perform multiple tasks, and work independently.
• Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers, and supervisors.
• Must be able to understand and comply with policies and procedures.

Requirements

• Fiscal Responsibility: Record or generate revenue by gathering and processing information that impacts the patient revenue process.
• Customer Service: Initiate and develop relationships with customers to gather and process information or resolve issues to receive accurate reimbursement and optimize internal and external customer satisfaction.
• Clerical Duties: Operate general office equipment, generate letters, work on spreadsheets, and enter and sort data.
• Scope of Authority: Work independently and has the ability to make decisions relative to individual work activities.
• Accountable for individual work activities. Work assignments defined by immediate supervisor or manager.

Company Description

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.

To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.