[Hiring] Patient Access Support Services, Enterprise Access & Reimbursement Manager @Bristol Myers Squibb

Role Description

The Enterprise Access & Reimbursement Manager (ARM), with focus on Hematology, Oncology, and Cardiovascular portfolio. The successful ARM candidate is a member of the customer-facing Patient Access Support Services (PASS) organization and will be responsible for developing strong, long-term relationships with customers, representing BMS Patient Access Support and Programs across a defined geography with focus on Hematology, Oncology and Cardiovascular portfolio products. This position provides access and reimbursement support, education, and resources in a professional, compliant, ethical manner, all in support of clinical decision(s) for patients. This position requires collaboration with members of the PASS program management team, matrix colleagues across Access Strategy, Field Sales, as well as the Market Access Field Team. This is a field-based position in the Western Region, within the Los Angeles West geography/area.

Key responsibilities include, but are not limited to:

• Builds and maintains professional contacts with office staff in private practice, medical group practices and/or hospitals, and others in the patient care continuum.
• Develops deep market access expertise in the assigned geography and anticipates implications for BMS brands (and their key competitors) in areas of enterprise focus and patient support priorities.
• Maintains expertise in changing healthcare landscape, including market trends and payer dynamics.
• Proactively shares reimbursement related education to offices as appropriate, educating staff on enrolling appropriate patients into BMS patient support programs.
• Reactively manages patient cases enrolled into BMS Hubs, working with office staff to facilitate continuity of care, post the clinical decision.
• Compliantly shares account knowledge and insights to enhance ONE BMS matrix team approach.
• Provides Home Office approved reimbursement related updates to District Manager and sales representatives within own geography as appropriate.
• Complies with all laws, regulations and policies that govern the conduct of BMS.
• Estimated 20%-30% of overnight travel required, based on where the candidate resides in the territory.

Qualifications

• Strong interpersonal and communication skills.
• Demonstrated performance in strategic analysis, leadership, critical thinking, leading without authority, and collaboration within a matrix organization.
• Bachelor’s degree or equivalent required with a minimum of 5+ years in pharmaceuticals and/or related Healthcare experience.
• Account management skills and experience in the buy and bill and specialty pharmacy market is preferred.
• Prior customer facing responsibility, along with patient reimbursement experience is preferred.
• Demonstrated strength in BMS Values – Urgency, Inclusion, Passion, Accountability, Innovation, and Integrity.

Requirements

• As this position requires operation of a Company-provided vehicle, offers of employment are contingent upon the candidate meeting the requirements of Qualified Driver, as determined by the Company in its sole discretion.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include Paid Time Off:
  • US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays).
  • Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays.
  • Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, and leaves of absence for various needs.